Automated Customer Service

Princeton Blue’s Automated Customer Service application leverages the combined prowess of BPM, RPA, and AI to take Customer Service to the next level. With Appian in the forefront to orchestrate the entire business process, it utilizes Blue Prism RPA to automate routine tasks and read data from Microsoft Dynamics CRM, Amazon AI to get insight into customer interactions, and Appian’s low code features to offer a rich, modern and mobile-enabled user interface. It also empowers interaction with Appian data via Alexa.

The application aims at providing a superior service experience to customers while ensuring the highest level of efficiency of operations.

Key Features:

  • Leverage the power of AI to analyze customer conversations and understand customer sentiment
  • Leverage the power of RPA to automate routine tasks like reading emails or customer data
  • End-to-end process automation with BPM
  • Offers a pleasant customer experience through natural language interaction via Alexa
  • Rich, modern and mobile-enabled user experience
  • Deep visibility into Customer Service operations through dashboards and reports