Claims FNOL (Xebia's Insurance Suite)

Overview

Xebia's First Notification of Loss (FNOL) is one of the many applications offered as part of Xebia’s Connected Claims Insurance Suite. Each of the applications in the suite can be deployed independently or in combination with other applications as per the business requirements.

The application follows standard insurance practices and is easy to integrate with any other Appian application.

Key Features & Functionality

24*7 Available WhatsApp Claim Intake Bots guide customers with the step-by-step process of reporting a new claim or checking the status of the reported claim.
Claim intake questionnaires can be fully configured by business users to add, update claim intake forms and data points specific to any lines of business based on needs and use cases. It includes the capability to plug it during any stage of FNOL - claim intake workflow (all being configurable!).
The Smart Claim Bulk Upload feature allows FNOL agents to upload claims in batch/ bulk without worrying about the structure of the uploaded batch. This provides them with full flexibility over what format they would like to upload claims in the system depending on the different claim types.
Intelligent claim documents extraction with extracted information going into the FNOL processes automatically, with NO manual intervention.
Self configurable and pre-configured claim validation FNOL rules that verify mandatory fields requirements as per states/ countries policies and other complex FNOL validations.
Ability to create your own FNOL specific custom rules based on any other business use cases such as "automatic policy detection" and more.
Supports different FNOL workflow for different claim types. Configure how you like your claim FNOL journey to look like from start to end!
Easy integration with RPA for pushing claims to central claims systems automatically with no manual steps required.
Interactive FNOL claim list view and the claim record dashboard with full visibility of automated and non-automated steps, bringing 100% transparency across different processes.

Xebia's Connected Claims Insurance Suite of apps offers a complete claims management solution built on Appian. The suite has the following applications: