/b/appmarket/posts/digital-contact-centerOverview 2018 AppMarket Award Winner in “App Innovation in Customer Journey” Call centers today are a source of value creation because quality customer service is imperative for every organization. Customers can stop doing business with a companyen-USTelligent Community 12https://community.appian.com/b/appmarket/posts/digital-contact-centerThu, 26 Apr 2018 09:53:01 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:0cb5a96a-33e2-4dfe-9d30-d583b6643e66joanneh0<p>May I know how AI and RPA play a role in this application?</p> <img src="https://community.appian.com/aggbug?PostID=1134&AppID=50&AppType=Weblog&ContentType=0" width="1" height="1">