RE: SAML login failed

kentt0001 — Thu, 17 Aug 2017 02:42:03 GMT

Hi Tom,

Thank you so much! :)

RE: SAML login failed

Tom Ryan — Wed, 16 Aug 2017 07:30:51 GMT

Yes, you will need to make these changes on the server side. If you have an Appian Cloud environment, please open a Support ticket to work through this issue.

RE: SAML login failed

riang — Wed, 16 Aug 2017 07:19:18 GMT

Hi Tom,

Thank you for this, may I know if the instructions above may only be done in the server side?

RE: SAML login failed

Tom Ryan — Wed, 16 Aug 2017 01:50:45 GMT

If you haven't already done so, it might help to review the following Knowledge Base articles:

community.appian.com/.../kb-1153-saml-authentication-faq
community.appian.com/.../kb-1073-how-to-configure-saml-in-appian-7-11-and-later

You will be able to find more detail regarding the error in the application server log, eg if you are using JBoss, <JBoss Home>/standalone/log/server.log.

If the error message is not detailed enough, you may be able to find more information by increasing logging levels. One place to start would be updating the following lines in <Appian Home>/ear/suite.ear/resources/appian_log4j.properties from:

#log4j.logger.com.appiancorp.security=DEBUG
log4j.logger.org.springframework.security=ERROR

to:

log4j.logger.com.appiancorp.security=DEBUG
log4j.logger.org.springframework.security=DEBUG

(you would have to set both lines to ERROR when you are done to return the logging levels to normal). You may also be able to find more information regarding the issue by reviewing the SAML exchange. There are browser plugins which will assist with that.