https://community.appian.com/discussions/f/administration/11149/appian-alert-email-with-no-text-but-see-only-placeholdersWe recently upgrade our environment from 7.6 to 17.2 and we have observed that when we Reset a user&#39;s password, through the Admin Console, the e-mail that is sent to the user does not display the proper text but only the placeholders for the text. Foren-USTelligent Community 12https://community.appian.com/thread/49118?ContentTypeID=1Thu, 05 Oct 2017 12:56:55 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f47fa0df-207c-4081-8ee2-083c1cac9389sankethvThe problem got resolved after disabling few configurations done in 7.6 in custom JSP files mentioned in custom.properties file<div style="clear:both;"></div>https://community.appian.com/thread/48941?ContentTypeID=1Thu, 28 Sep 2017 08:27:11 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:8dc9a78c-20aa-4cb5-9532-252d295a14e7vijaydAgree with Lokesh. This is not an ideal behaviour. If you are using a cloud instance check with Appian Support team and also check whether any hot fixes have been missed as you have upgraded from 7.6 to 7.12<div style="clear:both;"></div>https://community.appian.com/thread/48937?ContentTypeID=1Thu, 28 Sep 2017 07:35:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:80cdebeb-5029-4908-8cb8-08512af672c8lokeshkcheck this with appian admin, if something can be done else, raise support ticket<div style="clear:both;"></div>https://community.appian.com/thread/48931?ContentTypeID=1Thu, 28 Sep 2017 04:50:45 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:26647888-cfca-4c72-b67d-19637b82cb7dkondetiv<a href="/members/sankethv">sankethv</a> this looks weird. Raise a support case.<div style="clear:both;"></div>