Custom email senders

RE: Custom email senders

ganeshbabuj — Wed, 23 Oct 2019 10:43:17 GMT

using this feature still shows up "on behalf of" . we are looking for ways to configure a CONT , and the value to show up on sender dropdown on send email smart service.

RE: Custom email senders

vimalkumars — Fri, 18 Oct 2019 14:58:28 GMT

Hi ganeshbabuj

I hope you looking for setting up Custom Email Sender(Custom From Email Address and Custom From Display Name), If you are in Appian 18.4 or above it can be done by using the Custom Sender Option in the Send Email Smart Service. Please refer the below link for more details - https://docs.appian.com/suite/help/19.3/Send_Email_Smart_Service.html

RE: Custom email senders

ganeshbabuj — Fri, 18 Oct 2019 13:41:04 GMT

Can someone help with the same setup for Appian 19.2

RE: Custom email senders

John M — Mon, 23 Oct 2017 13:59:23 GMT

joanneh

Within email-address-config-custom.xml you could set the your address of the custom sender in the expression as something like pv!customSender where you can then dynamically change the value of the from sender within the process model containing the send email node. This would allow you to send an email as harryJohnson@abc.-company.com and then another email as tammymay@abc.-company.com. This would deal with sending emails that are not supposed to originate from the system (i.e. system notifications/password resets).

However, the documentation doesn't suggest that you can dynamically set the notification email setting nor the conf.mailhandler.mail.user variable. It also states:

Multiple SMTP servers can be specified using a comma-separated list. They will be tried in the order specified and mail will be sent using the first available.

RE: Custom email senders

joanneh — Fri, 20 Oct 2017 01:34:40 GMT

Dear johnm796,

Thank you for your reply, The so called "custom sender" is successfully set. However, my real concern would be whether Appian may dynamically use different email user and server based on my Custom Sender selection, to send email on behalf of different users .

An example would be sending email on behalf of Harry Johnson (i.e. Harry Johnson <harryJohnson@abc.-company.com>) in the first time; after i change the constant, it would be sending as Tammy May (i.e. Tammy May <tammymay@abc.-company.com>) in the second time. The recipient should see the the two sample emails above in the "From" field of the emails , instead of a dynamic Sender name but with a STATIC SERVER EMAIL aside (e.g. Harry Johnson <static@abc.-company.com>; Tammy May <static@abc.-company.com>)

In the other words, can I set a multiple and dynamic variable at conf.mailhandler.mail.user field in custom.properties?

Or are there any ways to achieve the same results?

RE: Custom email senders

John M — Thu, 19 Oct 2017 13:33:53 GMT

joanneh

Is your concern that it's not picking up the correct custom sender variable that you've set in your constant? You should be able to setup a custom sender by using the steps in forum.appian.com/.../Configuring_Custom_Email_Senders.html in the Expression Email Address section. You'll need to restart the application before seeing the new configuration options in the Send Email node.