Unable to start search server

RE: Unable to start search server

erikm192 — Thu, 09 Nov 2017 17:06:31 GMT

Hi Jussi,

thank for your reply, i found out that my problem was that hotfix B changed plugin appian-elasticsearch-auth to appian-es-auth and leave appian-elasticsearch-auth folder blank. So i just remove this folder and everything works fine now.

Thanks

RE: Unable to start search server

Tj N — Thu, 09 Nov 2017 16:34:15 GMT

HI Jussi,

Thanks for the heads up on the update! Performing step 9 with the Search Server and JBoss down, I was able successfully bring up the system. Our applications are functioning as expected. I did not re-apply the hotfix during this round of troubleshooting - I only ran step 9.

I plan to apply the hotfix to our other non-prod domain(s) this evening and will follow your steps. I'll reply here if I hit any added issues.

Thank you for the quick help!

RE: Unable to start search server

Jussi Lundstedt — Thu, 09 Nov 2017 16:22:49 GMT

Hi TJ,

I've updated the instructions above to reflect the correct procedure as they accidentally omitted a step. Can you please reattempt applying the hotfix with those instructions and let us know if this resolves the issue?

Best,
Jussi

RE: Unable to start search server

Tj N — Thu, 09 Nov 2017 16:07:57 GMT

Hi Jussi,

I just wanted to chime in and say that I took the 17.1 Hotfix I into our non-production domain yesterday evening and have a case open for the same problem. I've attempted to reapply the hotfix using the added steps (3 and 4) above but to no avail. Our log entries are identical.

RE: Unable to start search server

Jussi Lundstedt — Wed, 08 Nov 2017 20:44:09 GMT

Hi Erik,

Did you apply a hotfix prior to attempting to start the search server? Please reapply the hotfix with the following steps, paying special attention to step 4:

1. Stop Appian.
1.1 Shut down the application server.
1.2 Shut down the search server.
1.3 Shutdown all Appian Engines, ensuring that the engines are checkpointed upon shutdown.
2. Back up your existing Appian instance. See Backing Up Your Existing Appian Instance for instructions
3. If you are running JBoss, delete the folder /standalone/tmp/work/jboss.web/default-host/suite(including all subfolders) to clear the application server's JSP cache.
4. Delete the search engine folder /_admin/search-local/search-server.
5. Unzip the contents of the zip archive into your APPIAN_HOME directory.
6. Run the deleteFiles.sh (.bat) script that is now located in your APPIAN_HOME directory.
7. Unzip the contents of the updates.zip archive that is now located in your APPIAN_HOME directory.
8. Delete deleteFiles.sh and updates.zip.
9. Delete the <APPIAN_HOME>/search-server/plugins/appian-elasticsearch-auth directory and its contents.
10. If you are using a Web server, copy the content of /ear/suite.ear to the folder where the Web server is getting the static resources.
11. Start Appian:
11.1 Start the Appian Engines.
11.2 Start the search server.
11.3 Start the application server.

Best,
Jussi