Does Appian log user activity? Need to know what they accessed

RE: Does Appian log user activity? Need to know what they accessed

agustinc477366 — Thu, 25 Oct 2018 12:03:45 GMT

Dear Oscar,
This is visible in the system logs, in the "audit" folder. If you have a Cloud environment, this may be the URL of that folder:
https://<YOUR_ENVIRONMENT>.appiancloud.com/suite/shared-logs/<YOUR_ENVIRONMENT>/audit/

Specifically, this can be found at records_usage.csv .
There is a user identifier on the second column ("User") - you can look these IDs up in Appian Designer to figure out the user. In other words:
1. In Appian Designer, at the top, you will see:
APPLICATIONS - OBJECTS - USERS - MONITORING
2. Click on Users
3. Do a search on the UUID (_h-000..._10); the user should appear as a result

I hope this helps. I had a similar issue about wanting to figure out what users saw and found your post; thank you for posting!

RE: Does Appian log user activity? Need to know what they accessed

Abhay Giri — Wed, 21 Feb 2018 06:20:27 GMT

Hi,
There are two ways you can achieve what you want :

1) You can create one process model to capture the logs or on which page users visits . Call this process model from each interface and capture some basic information like user name , interface name ( give descriptive interface name for better understanding) , date & time and store all of this info in table and publish the data from table into a grid so you can easily see who visits which page . But remember one thing by doing this your application will be slow so before implementing this please discuss with your client whether they need this really or not.

2) Create a site and gives gives access to only required users on only required record dashboards .

Regards
Abhay Giri

RE: Does Appian log user activity? Need to know what they accessed

aloks0189 — Thu, 15 Feb 2018 20:34:48 GMT

Hi oscarb0002 I believe there are no such log provided by Appian which contains each and every click information.

Yes appian provides various logs for various use cases but for this requirement you need to do manual coding from your side.

The best approach could be, design a reusable process and define required fields as parameter and call this process asynchronously wherever you want. As you want to capture each and every information's it's always a good idea to keep this reusable process pretty simple and call this asynchronously, even startprocess() is also treated as asynchronous call.

But when it's an asynchronous call, you may expect some delay in some cases, depending on sever job scheduling.

Hope this will help.

RE: Does Appian log user activity? Need to know what they accessed

jacobm579 — Thu, 15 Feb 2018 18:55:06 GMT

Hey oscarb,

I don't know of any user tracking in Appian that could be that specific about everything that the user clicked on.

To avoid a similar problem in the future, you could create a site that has a UI which works similarly to the records tab. When you click the link within the grid, you could use put a!startProcess in the saveInto. You can call a process model that writes any information that you need to some 'History' table in your database.

It's a solution that would require a good amount of development, but if it is a huge requirement then you may want to consider it, or something similar.

Thanks,
Jake