System Admin Account LockOut

RE: System Admin Account LockOut

Robert Shankin — Wed, 19 Sep 2018 16:26:20 GMT

I'm looking for the docs on this...
If I recall correctly, this script only works if there's one and only one system administrator on the system (not including "Administrator").
If you only have the one sysadmin, this should work.
When I did it, I also included the properties:
conf.password.ADMIN_FIRST_NAME=
&
conf.password.ADMIN_LAST_NAME=
/
Suggest you don't leave those out.

Again,
Support is prepared to assist you with a solution if you open a ticket.

RE: System Admin Account LockOut

aswinb608 — Wed, 19 Sep 2018 13:51:39 GMT

As I mentioned in my initial post. Set the following settings in passwords.properties file and rerun jboss

conf.password.ADMIN_USERNAME=your_user_name
conf.password.ADMIN_EMAIL=your_email
conf.password.ADMIN_TEMPORARY_PASSWORD=xxxxx(supply a temporary password...which you can again change when you try to login first)..

RE: System Admin Account LockOut

chandu — Wed, 19 Sep 2018 13:28:46 GMT

How did you resolve this issue, Suppose if all the admin users have forgot the password and server isn't configured to SMTP how can we resolve this issue?

RE: System Admin Account LockOut

Eliot Gerson — Mon, 19 Mar 2018 14:45:09 GMT

You should not be manually altering the primary database. If there's a situation that you're unsure how to resolve, the best course of action is to create a support case. While I appreciate the spirit behind the suggestion, "just trying things" can end up further complicating the problem and prolonging the resolution.

RE: System Admin Account LockOut

aswinb608 — Mon, 19 Mar 2018 13:52:54 GMT

Another thing to try out is this:

in the primary database, update the USR table with the same value from scs_key_salt value for another account whose password you know.
Again this is just a suggestion and not as per best practices...but worth trying out..

RE: System Admin Account LockOut

aswinb608 — Mon, 19 Mar 2018 13:35:01 GMT

try doing it through two ways shown below....its just a suggestion...may work or may not..
1. Create a process with Reset password smart service and put in the username of the account as "Administrator". and then put in new password and run the process.
2. If option 1 doesn't work...try adding password.properties file with the following options:
conf.password.ADMIN_USERNAME=Administrator
conf.password.ADMIN_EMAIL=Administrator
conf.password.ADMIN_TEMPORARY_PASSWORD=xxxxx(supply a temporary password...which you can again change when you try to login first)..

Just a suggestion....worth trying out..

RE: System Admin Account LockOut

ericg329 — Sun, 18 Mar 2018 14:08:31 GMT

If you haven't done so already, open a support case. An engineer can assist you with the issue.