Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

RE: Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

sumanthk383 — Tue, 24 Apr 2018 20:14:58 GMT

Thanks . We have contacted Appian on this particular user session issue.

RE: Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

aloks0189 — Wed, 18 Apr 2018 10:01:03 GMT

Hi sumanthk383 as per my understanding, disabling an user's profile will not be the correct approach. Let's assume we are allowed to have 1000 active sessions, but if my all users are being used somewhere in application then disabling the user account may cause some issues.

Appian itself manages the session management, where an admin can configure the session timeout duration, let's say currently it's set to 30 minutes so we can reduce it to 5 to 10 minutes, which makes sure to invalidate an user's session if he is inactive during specified duration.

If you find that this is also not gonna help you, then you must have to contact Appian to upgrade the number of active session for your appian environment.

Hope this will help

RE: Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

krishnau3863 — Wed, 18 Apr 2018 06:24:11 GMT

Hi sumanth,

You can directly deactivate the user, so you can kill the user's specific unused sessions .

RE: Issue: "Cannot login, You have reached maximum allowed number of concurrent sessions "

gayathris — Wed, 18 Apr 2018 05:12:54 GMT

Hi,

Did you give a try by resetting the password from the admin console?