Randomly some Emails are not being sent to the users using Send Email Smart service

RE: Randomly some Emails are not being sent to the users using Send Email Smart service

Benhail — Tue, 28 Aug 2018 06:47:15 GMT

1. Kindly check your SMTP relays of your email Server
2. Use toemailaddress() Function

RE: Randomly some Emails are not being sent to the users using Send Email Smart service

PRATEEK BHATTI — Mon, 27 Aug 2018 13:35:32 GMT

I don't suspect this is the case here because if partial list is permitted then why restarting the node is sending the mail to the user and secondly in my case mails stuck randomly i.e For two requests, one request mail is being to user and in second request the mail is not sent to the same user and smart service broke.

RE: Randomly some Emails are not being sent to the users using Send Email Smart service

Jim Schweitzer — Mon, 27 Aug 2018 13:07:10 GMT

I would double check firewalls/SMTP Server whitelist to see if maybe only a partial list of your app servers are permitted to send emails. Perhaps when you restart, it tries on a different app server and is able to succeed.

Try and check SMTP server logs for other clues

RE: Randomly some Emails are not being sent to the users using Send Email Smart service

PRATEEK BHATTI — Mon, 27 Aug 2018 13:04:02 GMT

Yes, we have multiple app server nodes in this environment.

RE: Randomly some Emails are not being sent to the users using Send Email Smart service

Jim Schweitzer — Mon, 27 Aug 2018 13:01:11 GMT

Do you have multiple app server nodes running in this environment?