Blank tempo page after upgrading to 18.4

RE: Blank tempo page after upgrading to 18.4

thanigaivelr — Wed, 09 Jan 2019 04:27:58 GMT

Hi,

PLease refer KB article on below link. This might helps
community.appian.com/.../kb-1663-basic-users-are-unable-to-see-content-in-tempo-and-receive-errors-when-navigating-to-profile-and-settings

RE: Blank tempo page after upgrading to 18.4

Singh002 — Tue, 08 Jan 2019 03:57:11 GMT

Is it due to the newly added system group "Tempo User" ? you can try adding yourself to this group .

RE: Blank tempo page after upgrading to 18.4

Ankur V — Mon, 07 Jan 2019 19:32:10 GMT

I had the same issue after upgrading but it was limited to Firefox only switched to Edge and set Edge to clear cache and cookies upon close and the issue resolved. Did you check the application server logs? Try restarting only the application server. You might have to look in to the KDB error logs as well if there were any changes to the Record Type that happened during the upgrade.

RE: Blank tempo page after upgrading to 18.4

mayureshs782 — Mon, 07 Jan 2019 06:00:04 GMT

thanigaivelr Thanks for your reply, but after clearing tomcat cache still getting same issue.

RE: Blank tempo page after upgrading to 18.4

thanigaivelr — Thu, 03 Jan 2019 08:48:43 GMT

Hi,

Please follow the below steps to clear application server cache
1. Stop the tomcat
2. Delete the content in the <APPIAN_HOME>\tomcat\apache-tomcat\work\Catalina\localhost\
3. Start again the tomcat
4. Login to the tempo

Now you should able to see the tabs and Icons.

community.appian.com/.../kb-1232-how-to-clear-the-application-server-cache