Mail configuration with Appian and O365 Exchange

RE: Mail configuration with Appian and O365 Exchange

ajhick — Mon, 28 Feb 2022 08:59:57 GMT

Ah! Yes, any third part plugin isn't supported but I integrate with MS Graph using a connected system and integration objects. I've never used it to send or receive email but all the options seem to be there. Check out the below links.

https://docs.microsoft.com/en-us/graph/api/resources/mail-api-overview?view=graph-rest-1.0

https://docs.microsoft.com/en-us/graph/api/user-list-messages?view=graph-rest-1.0&tabs=http

https://docs.microsoft.com/en-us/graph/api/user-sendmail?view=graph-rest-1.0&tabs=http

https://docs.microsoft.com/en-us/graph/api/message-get?view=graph-rest-1.0&tabs=http

https://docs.microsoft.com/en-us/graph/api/message-reply?view=graph-rest-1.0&tabs=http

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Mon, 28 Feb 2022 07:51:15 GMT

Hi Ajhick, it was mentioned by Appian that, its a 3rd party plugin, and we approve it, but not support it

RE: Mail configuration with Appian and O365 Exchange

ajhick — Thu, 24 Feb 2022 11:22:27 GMT

I'm not sure exactly what you mean that MS Graph is not supported by Appian. I integrate with MS Graph and it works fine. Not for email but for quite a few other use cases. Maybe Appian means they don't support you setting up an integration with MS Graph?

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 24 Feb 2022 11:18:26 GMT

OK. That reduces the available options. I would still recommend the msgraph-mail-poller.

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 24 Feb 2022 10:23:43 GMT

yes, they said MS graph is not supported by Appian, and direct connection we are not able to make :)

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 24 Feb 2022 09:34:46 GMT

OK. Did you try to contact Appian?

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 24 Feb 2022 09:32:48 GMT

we have an On-Prem Setup, we cannot use Plugins which are not supported by Appian.

we are trying to configure connection between Shared mailbox and Appian Process models, where appian process model will be able to read the mails in shared mailbox (Receive response functionality)

which is usually configured in the Custom.Properties file.

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 24 Feb 2022 09:29:01 GMT

Please explain what exactly you try to do. A few posts earlier, you wrote

"When the User approves the request, it will be sent as an mail to an Shared Mailbox, from where the Process model will receive an response and proceed further."

Does this mean, you set up Appian to poll some mailboxes?

The msgraph-email poller would not work? Why?

Is this on premise or cloud?

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 24 Feb 2022 08:11:30 GMT

checking on the workaround, as in our Azure tenant , the Basic Auth is blocked and we cannot use MS Graph, as its not supported by Appian.

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 24 Feb 2022 07:00:09 GMT

What is the current situation?

codeblog.jonskeet.uk/.../

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 24 Feb 2022 06:53:04 GMT

Hi Stefan, can you please help on this.

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 17 Feb 2022 13:49:51 GMT

I would try to reach out to Appian to get some concrete answers to these questions.

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 17 Feb 2022 13:03:49 GMT

the mailing server has moved from On-Prem to O365 cloud, and the configuration we used in On-Prem was with POP3, which will not work in our organization cloud. what changes to be made in configuration inorder to make all work as expected, (just for info - our cloud tenant has removed the use of Basic authentication)

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 17 Feb 2022 12:56:55 GMT

I do not completely understand your description, but sending any email to Appian does not change just because you switch your email server.

I would try to do a small POC.

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 17 Feb 2022 12:35:47 GMT

Hi Stefan, am not sure sending the mail back to appain, the functionality is , we have built an Process flow , which sends an mail for approval (with approve /Reject button). When the User approves the request, it will be sent as an mail to an Shared Mailbox, from where the Process model will receive an response and proceed further.

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 17 Feb 2022 10:04:45 GMT

Does that mailbox forward email to Appian? Then this does not change. If Appin polls the email, this plugin might help

community.appian.com/.../msgraph-email-poller

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 17 Feb 2022 08:15:11 GMT

We have a Shared Mailbox for Receive mail functionality to run the process depending on the response in the maill (Basically Approve / Reject) from the mail.

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 17 Feb 2022 08:02:03 GMT

For what? Details please.

RE: Mail configuration with Appian and O365 Exchange

vineethk0001 — Thu, 17 Feb 2022 07:57:11 GMT

Thanks for the reply Helzle, can you please let me know how, what are the configurations and the prerequisites

RE: Mail configuration with Appian and O365 Exchange

Stefan Helzle — Thu, 17 Feb 2022 06:45:54 GMT

Yes, that is possible. Do you have any specific questions?