Can Appian receive an email and create an action based on that email?

RE: Can Appian receive an email and create an action based on that email?

Chris — Wed, 26 Oct 2022 14:25:54 GMT

Hi Nicholas, few notes:

For the storeProtocol setting, this will be "imap" with port 143 if you are not using SSL/TLS, and "imaps" if so, with port 993.

Username does not include the "@emailaddress.com" portion, I believe you will want simply "appiantest".

The polling interval setting of 5000 ms (5 seconds) is pretty aggressive, the documentation does note that less than 5 minutes (300000 ms) may not be allowed by the mail server. We utilize the default 300000 ms.

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Tue, 25 Oct 2022 19:22:43 GMT

Hello Chris; I have an email account; but I am not sure about the configuration settings below.

I am using office365 and my mail server:

conf.mailhandler.poller.EmailHandlerBean.mailServer=smtp.office365.com:587
conf.mailhandler.poller.EmailHandlerBean.mailFolder=INBOX
conf.mailhandler.poller.EmailHandlerBean.storeProtocol=imap
conf.mailhandler.poller.EmailHandlerBean.port=143
#conf.mailhandler.poller.EmailHandlerBean.starttls=true
conf.mailhandler.poller.EmailHandlerBean.userName=appiantest@xtstytx.com
conf.mailhandler.poller.EmailHandlerBean.pollingInterval=5000

Please, what should the following be for office365:

conf.mailhandler.poller.EmailHandlerBean.storeProtocol=imap
conf.mailhandler.poller.EmailHandlerBean.port=143

Thanks

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Thu, 20 Oct 2022 21:05:06 GMT

I am waiting for the email account for receiving to be setup. I will let you know how it goes.

RE: Can Appian receive an email and create an action based on that email?

Chris — Thu, 20 Oct 2022 20:09:35 GMT

I would have to spend a little time digging these up as I don't do as much of the administration side any more, but we basically followed the Mail Server Setup as described - start there and let us know if you have any issues.

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Thu, 20 Oct 2022 20:02:47 GMT

also; I will be grateful if you can show me the options you enabled on the custom.properties file and password.properties file with sample examples...Thanks

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Thu, 20 Oct 2022 19:59:19 GMT

Thank you, Chris. I will keep you posted. We ware about to start this in our environment.

RE: Can Appian receive an email and create an action based on that email?

Chris — Thu, 20 Oct 2022 19:58:29 GMT

All of our email runs through Office 365 / Exchange Online.

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Thu, 20 Oct 2022 19:53:01 GMT

Thanks, Chris. Are you using office 365 or local host (smpt) for your mail config.

RE: Can Appian receive an email and create an action based on that email?

Chris — Thu, 20 Oct 2022 16:19:36 GMT

We are on prem as well, and we have this configured in our environment for probably 10 different processes that start by email, all work great. I would suggest following that documentation (we did the same), and let us know if you run into any issues or errors during setup.

RE: Can Appian receive an email and create an action based on that email?

nicholaso0002 — Thu, 20 Oct 2022 16:03:14 GMT

We are using a locally hosted server. Have you attempted this before?

Do you have steps that you personally used?

RE: Can Appian receive an email and create an action based on that email?

Chris — Thu, 20 Oct 2022 15:49:23 GMT

Sure thing, you can configure Appian to Start a Process by Email, then use the running process instance to do whatever you want - store data from it, start tasks, etc. We do this in a number of scenarios.