Process failure Alerts are not receiving

RE: Process failure Alerts are not receiving

ramp — Fri, 09 Jun 2023 02:14:20 GMT

Sorry for the late reply. We are now receiving the process failure alerts by configuring the following two properties in custom.properties file

conf.suite.MAIL_SCHEME=http

conf.suite.MAIL_SERVER_AND_PORT=<Appian Instance Server Name>:8080

Thank you

RE: Process failure Alerts are not receiving

Mathieu Drouin — Sat, 03 Jun 2023 10:46:27 GMT

I would probably open a ticket with Appian for this sort of thing.

Are you using a custom sender when you're sending through a send e-mail process node?

Could be that you're only allowed to send as that custom sender on your SMTP server but the appian-alerts@<hostname> is not allowed?

RE: Process failure Alerts are not receiving

Stefan Helzle — Sat, 03 Jun 2023 08:29:03 GMT

Not receiving or not sending? I mean, do you see an error message about Appian not able to send that emails?

RE: Process failure Alerts are not receiving

Bala — Fri, 02 Jun 2023 19:41:02 GMT

We have a similar situation. Have you found the solution?

RE: Process failure Alerts are not receiving

ramp — Wed, 23 Nov 2022 17:57:00 GMT

Sorry for the late reply. We are able to receive the mail which were sent through sent E-Mail smart service from process model. only alerts are not receiving when process failed.

Thanks in advance.

RE: Process failure Alerts are not receiving

Stefan Helzle — Thu, 17 Nov 2022 07:23:45 GMT

Do you receive any other email from that environment?

RE: Process failure Alerts are not receiving

ramp — Wed, 16 Nov 2022 17:38:48 GMT

Thanks for the response. its been enabled.

RE: Process failure Alerts are not receiving

chandhinir0002 — Wed, 16 Nov 2022 13:03:38 GMT

Hi Ram,

Please check whether Send Email checkbox is enabled in admin console.