Not able to view admin console

RE: Not able to view admin console

Mike Schmitt — Mon, 03 Apr 2023 13:36:49 GMT

[quote userid="240954" url="~/discussions/f/administration/28256/not-able-to-view-admin-console/110386#110386"]Could you please let me know how can I get system admins of my environment to change my user type.[/quote]

You'll need to ask them to do so. For a community edition site, you'll need to ask the owner of the community edition instance, if it's someone other than you. If the owner is you, then you should have the admin login already.

RE: Not able to view admin console

sanchitg0002 — Sat, 01 Apr 2023 12:31:01 GMT

You will get to know the role type of all Users on the environment using this piece of code.

a!forEach(
  getallusers(startIndex: 1, batchSize: -1),
  fv!item & " --------- " & user(fv!item, "userTypeName")
)

RE: Not able to view admin console

sanchitg0002 — Sat, 01 Apr 2023 12:15:08 GMT

Hey, but I think it should have given an error on publishing the process that XOR do not have an incoming flow, only not when he/she started to debug the saved draft directly without publishing but still you always see that error in message window on Designer view.

My another point is if XOR is not connected to any incoming flow and is free then in monitoring view it must have also shown a blue border on XOR and green on other UIT.

I think may be it is connected to the other end of the XOR and hence the arrow mark is not visible to us just like the End node. What say?

RE: Not able to view admin console

Stefan Helzle — Sat, 01 Apr 2023 11:32:33 GMT

It seems like your nodes are incorrectly connected. I would expect to see an arrow between the UIT and the gateway. Just like here:

In case you tried to move around a node, this leads to issues as Appian does not release existing connections.

RE: Not able to view admin console

shrutip0010 — Sat, 01 Apr 2023 10:39:39 GMT

Adding to above reply...

Below is the screenshot from tempo portal after clicking on user input task.

Thanks.

RE: Not able to view admin console

shrutip0010 — Sat, 01 Apr 2023 10:36:13 GMT

Thanks Sanchit.

Could you please let me know how can I get system admins of my environment to change my user type.

Moreover PFB screenshots referring my issue.

On clicking submit button of user input task it just keeps on loading without going ahead to next step.

The process gets stuck at user input task itself. what could be the cause?

Regards,

Shruti.

RE: Not able to view admin console

sanchitg0002 — Sat, 01 Apr 2023 10:26:19 GMT

Only existing System admins can create or update users with system admin role or basic user role, you have to ask one of the System Administrators of your environment to change your user type for that.

Please provide more details as asked by Stefan also. And No, it is not because of the admin access.

RE: Not able to view admin console

Stefan Helzle — Sat, 01 Apr 2023 10:13:05 GMT

Sure. But please provide much more details about what you want to achieve. We also need screenshots of your model, node configuration details and anything else that helps us to understand what you are doing.

RE: Not able to view admin console

shrutip0010 — Sat, 01 Apr 2023 09:43:14 GMT

How can I get system admin access?

On monitoring view above tasks have been performed. Still after filling fields in iser input task form it is not going to next step. I guess as I don't have admin access I am not able to proceed. Any views on this?

RE: Not able to view admin console

sanchitg0002 — Sat, 01 Apr 2023 09:03:59 GMT

You should know that only System admins can access the Admin Console.

Have you tried refresh button on Monitoring view? Is the form really submitted? did you set the submit parameter of button to true.