Email Sending Process: Issue with Displayed Sender Address

RE: Email Sending Process: Issue with Displayed Sender Address

Guduri Durga Pavan SriHari Raju — Mon, 22 Apr 2024 11:56:28 GMT

Apologies' for the late reply . i am implementing this in my flow for segregating the from address . is FQDN can be dynamic ? . If i sent a mail to Costumer with my second domain that is not not configured as a FQDN because my cloud env FQDN is different can we request appian to configure multiple FQDN for my Cloud Setup .

RE: Email Sending Process: Issue with Displayed Sender Address

Shubham Aware — Wed, 17 Apr 2024 05:50:50 GMT

You can have multiple conditional domain names based on the client and dynamically set the "From" address based on client data.
In your case, you can create two aliases: pavanSupport@techwise.com and srihariSupport@solutions.com.
Utilize a gateway node or similar logic to determine the client company. Based on the chosen client, dynamically construct the "From" address string using the appropriate alias.
For example, if the client is "Client 1" the "From" address would be set to "pavanSupport@techwise.com".

Try doing this and let me know if that works for you.

RE: Email Sending Process: Issue with Displayed Sender Address

SRINIVAS M — Wed, 17 Apr 2024 04:39:48 GMT

Configure a custom domain for your Appian Cloud emails. This hides the Appian Cloud URL and displays your chosen domain in the 'From' address.
Add your mail domain names in the Admin console's email setup to eliminate 'via' or 'on behalf of' text, depending on the receiver's SMTP protocols.
For using multiple conditional domain names, Appian's out-of-the-box capabilities might be limited. You typically cannot dynamically change the 'mailed-by' field as this is set by the sending mail server.
Note: Currently, Appian Cloud environments may not support multiple dynamic 'mailed-by' domains directly.

RE: Email Sending Process: Issue with Displayed Sender Address

Guduri Durga Pavan SriHari Raju — Tue, 16 Apr 2024 10:54:49 GMT

Hello shubham Thank you for providing your inputs on this . FQDN is a single domain name or we can have multiple conditional domain names for cloud env ? .In my case we are two companies while sending emails to the client. Based on the client requirement we use any of the company domain for example while sending email

client 1 : from address is pavanSupport@techwise.com

client 2 : from address is srihariSupport@solutions.com .

So the the domain should be dynamic based on the client data .

RE: Email Sending Process: Issue with Displayed Sender Address

Guduri Durga Pavan SriHari Raju — Tue, 16 Apr 2024 10:44:31 GMT

Thanks Abhishek for your answer . We added our mail domain names in the Admin console email setup with that we can only element Via or on behalf based on the receiver SMTP protocols . It is not controlling the mailed by field

RE: Email Sending Process: Issue with Displayed Sender Address

Shubham Aware — Tue, 16 Apr 2024 08:54:55 GMT

Hello
I know This can be confusing for recipients who may not understand why the email appears to be coming from two different addresses.
When using a custom sender email in Appian Cloud, the "mailed-by" field still shows the Cloud URL

No perfect solution, but try contacting Appian Support for workarounds.

You can try going to this documentation once if matches your requirement:-
This document explains the process of customizing the FQDN (Fully Qualified Domain Name) of your Appian Cloud environment. By using a custom domain for your emails, the recipient will only see your chosen domain name in the "From" address and hide the Appian Cloud URL entirely.
https://docs.appian.com/suite/help/24.1/Using_a_Custom_Domain_in_Appian_Cloud.html

RE: Email Sending Process: Issue with Displayed Sender Address

Karumuru Abhishek — Tue, 16 Apr 2024 08:36:51 GMT

Hi i think so you are using community edition. you can go through this link : custom sender email regarding more information on custom sender email