System Admin Access

RE: System Admin Access

Dan Lluhi — Wed, 17 Apr 2024 13:47:45 GMT

Record-level security does not apply to writing records, it only applies to users being able to view records (in records lists, queries, even in aggregated reports and self-service analytics etc.)

See here for more info - https://docs.appian.com/suite/help/24.1/record-level-security.html

RE: System Admin Access

SRINIVAS M — Wed, 17 Apr 2024 04:28:25 GMT

To resolve the issue with the system admin account not retrieving data from records in Appian:

Confirm Record Permissions:

Ensure the system admin account has viewer permissions on the specific records, as record-level security may restrict access despite admin privileges.
Test with Known Access:

Temporarily change the lane assignment to a user with confirmed access to the records for testing purposes.

Note:

System Admin accounts provide administrative privileges in Appian, but they don't automatically bypass Record-Level Security restrictions. You need to explicitly grant the necessary permissions for the account to access specific record data.

RE: System Admin Access

sarathkumar13 — Wed, 17 Apr 2024 03:29:22 GMT

What about writing into records? Do we need permission for doing that?
We are getting this issue while querying and not while writing into record.

RE: System Admin Access

sarathkumar13 — Wed, 17 Apr 2024 03:28:18 GMT

yep, same as in dev

RE: System Admin Access

Shubham Aware — Tue, 16 Apr 2024 18:56:39 GMT

System Admin access grants administrative rights but doesn't guarantee read access to specific data records. Verify if the record tries to access in QA has viewer permissions granted to the deployment account.
Try changing lane assignment for testing (user with known access).

RE: System Admin Access

Dan Lluhi — Tue, 16 Apr 2024 18:47:54 GMT

Yes, if you are using newer synced records with record-level security, then you will need to give your system administrator account permission to view the records you want to query. Even though being a system admin gives you access to almost everything in Appian, the new record-level security works a little bit differently.

RE: System Admin Access

Karumuru Abhishek — Tue, 16 Apr 2024 16:49:51 GMT

hi In QA record is having the same security as in dev ?