https://community.appian.com/discussions/f/administration/37299/unlock-userHi Team, I have observed a strange case happening, For one of my account &quot;XYZ&quot;, I&#39;m unable to receive emails using &quot;Send Email Smart service&quot; from past two days. My hunch is, in the system logs, I see it as locked. Is this issue due to that or whaten-USTelligent Community 12https://community.appian.com/thread/139613?ContentTypeID=1Thu, 15 Aug 2024 04:42:57 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:72a8ea8f-d281-4eaf-bb96-2f0694408468Yogi Patel<p>If there are multiple failed login attempts, the user account can get locked. You can configure it in the Admin console. See the below screenshot for reference. However, this should not impact mail functionality (only restrict users from login). Should able to send mail to the locked user.&nbsp;</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-discussions-components-files/12/pastedimage1723696917052v1.png" /></p><div style="clear:both;"></div>https://community.appian.com/thread/139600?ContentTypeID=1Wed, 14 Aug 2024 17:43:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:95d9055f-6079-419e-96f4-03a07ed31dddChris<p>In Appian, user accounts are Active or Inactive - we do not have &quot;locked&quot;.&nbsp; I&#39;m not sure what this system log is referring to, but if no error is generated on the Appian side I would check the SMTP/email account side of things.&nbsp; Can the user access their mailbox but is not seeing new mail delivered, etc?</p><div style="clear:both;"></div>