Basic user logins

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:37:56 GMT

Thankyou for the response!

RE: Basic user logins

Harsha Sharma — Wed, 03 Jun 2026 06:33:03 GMT

Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:18:34 GMT

No, I don't

RE: Basic user logins

Shubham Aware — Wed, 03 Jun 2026 06:13:17 GMT

403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance or
Check if basic user is part of any of the application group or site/home page security.

Check default landing page of user in admin console.

RE: Basic user logins

Harsha Sharma — Wed, 03 Jun 2026 06:11:23 GMT

You dont have a maintenance window enabled in Admin Console right?

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:10:02 GMT

This is the error message that I am getting and they are native appian users, they will be landing on the native cloud page.

RE: Basic user logins

Shubham Aware — Wed, 03 Jun 2026 06:07:47 GMT

Could you clarify :
Are the basic users SSO users or native Appian authentication users?
What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?
What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?

Basic to check ->
Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).
Then check login-audit.csv to identify if the failure is authentication or authorization.