Basic user logins

RE: Basic user logins

Mike Schmitt — Wed, 03 Jun 2026 11:51:55 GMT

What does the login-audit.csv file say corresponding to any of these failed attempts?

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 11:37:34 GMT

Sure, thankyou!

RE: Basic user logins

VarunTejaGurrapu — Wed, 03 Jun 2026 10:20:18 GMT

Hi Hasini Marturu ,

I’d suggest checking the issue in the following sequence:

Check the login-audit.csv file for failed login attempts.
Compare the entries of a working admin user with a failing basic user.
Verify whether any authentication restriction groups are configured and confirm the affected users are part of those groups.
Check for username case mismatches between Appian and the authentication provider.
Temporarily assign the System Administrator role to one affected user and test login again.
Try accessing directly using:
- /suite/portal/login.jsp
- /suite/design
If the issue still persists, raise an Appian Support ticket with:
- affected usernames
- login timestamps
- extracts from login-audit.csv
- relevant entries from authz-audit.log

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:37:56 GMT

Thankyou for the response!

RE: Basic user logins

Harsha Sharma — Wed, 03 Jun 2026 06:33:03 GMT

Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:18:34 GMT

No, I don't

RE: Basic user logins

Shubham Aware — Wed, 03 Jun 2026 06:13:17 GMT

403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance or
Check if basic user is part of any of the application group or site/home page security.

Check default landing page of user in admin console.

RE: Basic user logins

Harsha Sharma — Wed, 03 Jun 2026 06:11:23 GMT

You dont have a maintenance window enabled in Admin Console right?

RE: Basic user logins

Hasini Marturu — Wed, 03 Jun 2026 06:10:02 GMT

This is the error message that I am getting and they are native appian users, they will be landing on the native cloud page.

RE: Basic user logins

Shubham Aware — Wed, 03 Jun 2026 06:07:47 GMT

Could you clarify :
Are the basic users SSO users or native Appian authentication users?
What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?
What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?

Basic to check ->
Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).
Then check login-audit.csv to identify if the failure is authentication or authorization.