Login Failed after Update Hotfix Package C Appian 16.3

RE: Login Failed after Update Hotfix Package C Appian 16.3

Rajasekhar Pamidipati — Thu, 05 Jan 2017 18:10:33 GMT

Hi Heriz,

I am glad to hear that.

RE: Login Failed after Update Hotfix Package C Appian 16.3

jaredw — Thu, 05 Jan 2017 18:05:48 GMT

Thank you for sharing! I just found that yesterday as well and was able to get the hotfix working as well by fixing the web.xml

RE: Login Failed after Update Hotfix Package C Appian 16.3

Sally Mason — Thu, 05 Jan 2017 06:17:35 GMT

Thanks for sharing the answer. We will add a note for this issue to our Documentation.

RE: Login Failed after Update Hotfix Package C Appian 16.3

heriz — Thu, 05 Jan 2017 06:07:56 GMT

Hi all, after researching and we find out the answer from rajasekharp is right. When we copy hotfix to APPIAN_HOME, the web.xml is replaced (APPIAN_HOME\\ear\\suite.ear\\web.war\\WEB-INF\\web.xml). So if previous we commented out the line :
<cookie-config>
<http-only>true</http-only>
<secure>true</secure>
</cookie-config>
<tracking-mode>COOKIE</tracking-mode>
We need comment out or remove these lines. This works in our environment, and now we can login with the latest hotfix.

Hope this helps.

RE: Login Failed after Update Hotfix Package C Appian 16.3

jaredw — Wed, 04 Jan 2017 18:22:53 GMT

I just tried installing hotfix C again. The same issue occured. There is no Error message entered in the log when the login fails. When jboss starts up it says it started fine and had no errors. I had a coworker attempt to log in and they had the same issue.

Additional steps I tried:
1. Stopped JBoss
2. Deleted:
<JBoss home>/standalone/tmp
<JBoss home>/standalone/data
3. Restarted JBoss
4. Cleared the cache on my computer before trying again.
5. The issue still occurred

Are there steps that are missing from the Hotfix Installation instructions?

RE: Login Failed after Update Hotfix Package C Appian 16.3

jaredw — Fri, 30 Dec 2016 17:53:58 GMT

There is no entry in the logs at all when the login fails.

RE: Login Failed after Update Hotfix Package C Appian 16.3

Sally Mason — Fri, 30 Dec 2016 02:14:19 GMT

Are you able to attach an excerpt of the log showing where a User cannot log in (remove any sensitive information)?

RE: Login Failed after Update Hotfix Package C Appian 16.3

jaredw — Thu, 29 Dec 2016 18:52:19 GMT

I just installed Hotfix package C and had the same issue occur.

RE: Login Failed after Update Hotfix Package C Appian 16.3

Sally Mason — Wed, 28 Dec 2016 01:32:57 GMT

Are you using SSO? eg SAML or LDAP? Please share an except of the logs showing a User failing to log in.

RE: Login Failed after Update Hotfix Package C Appian 16.3

Rajasekhar Pamidipati — Mon, 26 Dec 2016 14:17:20 GMT

Hi Heriz,
Previously I faced these kind of issue because of not removing cookies so I thought it might be because of that.

Is it possible to share the logs which you are getting while trying to login to appian. So that we can get some better idea of what causing the issue.

RE: Login Failed after Update Hotfix Package C Appian 16.3

heriz — Mon, 26 Dec 2016 14:08:53 GMT

Hi Rajasekharp, yes the cookies have been removed.

RE: Login Failed after Update Hotfix Package C Appian 16.3

Rajasekhar Pamidipati — Mon, 26 Dec 2016 14:01:56 GMT

Hi Heriz,

have you removed cookies in web.xml because it might be one of the reason for unable to login to the appian.