Incompatibility bugs found under mobile phone (Android, iOS)

RE: Incompatibility bugs found under mobile phone (Android, iOS)

cedric02 — Mon, 10 Oct 2022 12:12:36 GMT

Hi,

We had a return from the support (the bug is confirmed). Here is their reply :

Hi there,
We have some news from the product team. They have managed to reproduce the issue and are going to treat it as a bug (new reference for this is AN-215216)

RE: Incompatibility bugs found under mobile phone (Android, iOS)

cedric02 — Fri, 09 Sep 2022 13:07:31 GMT

Peter, I can confirm that the test we've made yesterday with our client (each of us using our own telephone) was made online.

For the 2nd issue, thank you for the idea, I have to ask to the client if is it possible that the "is_active" issue could have occurred offline. -- EDIT: after asking the question, the mobile was online --

For your last point, I can confirm you that the a!isNativeMobile() function is not used.

RE: Incompatibility bugs found under mobile phone (Android, iOS)

Peter Lewis — Fri, 09 Sep 2022 12:53:44 GMT

Just to confirm, is this occurring when the devices are offline or when they are online? Like Stefan said, I'd be surprised to see this issue occur when online, because the evaluation occurs on the server and all devices should contain the same behavior. However, if the evaluation is offiline it's possible there is a bug with offline mobile.

One other idea - is there any logic on the form that uses one of the mobile context functions like a!isNativeMobile()?

RE: Incompatibility bugs found under mobile phone (Android, iOS)

cedric02 — Fri, 09 Sep 2022 09:42:49 GMT

Yes, I was very suprised too.

yes, I have began to make a self contained example, but I miss some time...

I will send you as soon as possible...

RE: Incompatibility bugs found under mobile phone (Android, iOS)

Stefan Helzle — Fri, 09 Sep 2022 09:37:38 GMT

I did not see this.

Keep in mind that any logic or query is always executed server-side. I would be extremely surprised when a query returns a different set of data depending on the end-user device.

Regarding the first issue. Do you have a minimal self contained example you could share?

RE: Incompatibility bugs found under mobile phone (Android, iOS)

cedric02 — Fri, 09 Sep 2022 09:32:43 GMT

Yes, of course, it has done by the client.

But I was curious to see if any of you have met these kind of issues...

RE: Incompatibility bugs found under mobile phone (Android, iOS)

Stefan Helzle — Fri, 09 Sep 2022 09:20:42 GMT

I suggest to put this post into a support case.