Customize SLA, Due Date in Case Management Studio

RE: Customize SLA, Due Date in Case Management Studio

Konduru Chaitanya — Tue, 04 Feb 2025 17:27:11 GMT

Yes, but your intake forms will be specific to your case type. So it shouldn't be a problem. Make sure you are updating the interface in the CMGT Studio Generated Object. CMGT_Category_CategoryName_CaseTypeName_IntakeForm would be interface naming.

RE: Customize SLA, Due Date in Case Management Studio

zainabm725105 — Tue, 04 Feb 2025 14:22:40 GMT

Thanks Chaitanya, my initial guess was to use a!save and save the value of user entered due date into the CMGT_Case.dueOn field( which is pre-defined with CMS). This due date is being used in many other objects, so I am not sure which ones to make changes in.

I am new to Appian, is there a documentation somewhere that has steps to customize it this way?

RE: Customize SLA, Due Date in Case Management Studio

Konduru Chaitanya — Tue, 04 Feb 2025 03:01:02 GMT

[quote userid="296138" url="~/discussions/f/data/38451/customize-sla-due-date-in-case-management-studio"] I would like a user entered due date(from data intake form) to be set as due date[/quote]

Hello zainabm725105

This cannot be done via the intake forms instead you can perform using the update details action in the details section of the summary. But if your requirement is to perform in such a way edit the studio generated object (Interface/Intake form) as per your requirement.

The assignee part can also be done if you are willing to edit the intake form via designer. Once the changes(addition of new Components) are made in the designer, these can only be updated in the designer and not in the studio.