Handling Real Time updates in UI

RE: Handling Real Time updates in UI

sarathkumar13 — Wed, 09 Apr 2025 08:40:07 GMT

We are also thinking the same. Just wanted to know if there is something we might be missing, so wanted to double check. Thanks for the input Stefan

RE: Handling Real Time updates in UI

Stefan Helzle — Wed, 09 Apr 2025 08:24:52 GMT

Sure, but as you never know when a new document arrives, there is no guarantee. It could arrive a split second after I complete my task.

I have the feeling that the answer to this issue is more a business answer, than a technical answer.

RE: Handling Real Time updates in UI

sarathkumar13 — Wed, 09 Apr 2025 08:18:42 GMT

Business want both systems to be in sync and they dont want duplicate cases/tasks to be created. New documents might serve a purpose for the in progress task which they dont want to redo again in another task.

RE: Handling Real Time updates in UI

Stefan Helzle — Wed, 09 Apr 2025 08:12:57 GMT

OK, then why even care about new documents while working on a task?

RE: Handling Real Time updates in UI

sarathkumar13 — Wed, 09 Apr 2025 06:35:02 GMT

If new document comes after a task is closed, we will create a new case. This is what we are currently discussing into and the purpose of task is for the user to process the details present in the task in some external system.

RE: Handling Real Time updates in UI

Stefan Helzle — Wed, 09 Apr 2025 06:32:07 GMT

OK. Then I suggest to discuss this with Appian.

BTW, what happens when there is a new document for a case after the task is completed? Can you give us a more insight into the nature of this task?

RE: Handling Real Time updates in UI

sarathkumar13 — Wed, 09 Apr 2025 06:26:49 GMT

The number of users working on open tasks can be huge number at the same time and its expected to increase in upcoming months.

RE: Handling Real Time updates in UI

Stefan Helzle — Wed, 09 Apr 2025 06:25:08 GMT

[quote userid="72415" url="~/discussions/f/data/38876/handling-real-time-updates-in-ui"]number of users and number of tasks will be high[/quote]

What does this mean? The number of users and tasks does not matter on its own, the number of users looking at such a task at the same time matters.

RE: Handling Real Time updates in UI

sarathkumar13 — Wed, 09 Apr 2025 06:08:42 GMT

I think you are suggesting Appian to call external system instead of them calling/updating Appian.

Is there any other way to handle this because users dont want this extra clicks to be done.

We are suggesting to create new case/task by cancelling existing one so that we dont have any performance issue or anything unknown to us as of now.

RE: Handling Real Time updates in UI

VarunTejaGurrapu — Wed, 09 Apr 2025 05:58:59 GMT

Hi ,

I don't think you can make an realtime updates in an interface without using a refresh variable.
As you said it might cause performance issues, if refresh always true, I suggest you to use a button that triggers refreshing of the data from external system, It's not possible with any other method except using a!refreshVariable().

Please let me know if you still had something to know....