Indexing Fails When Configuring Smart Search

RE: Indexing Fails When Configuring Smart Search

Mike Schmitt — Thu, 26 Feb 2026 13:43:50 GMT

FYI

RE: Indexing Fails When Configuring Smart Search

Shubham Aware — Thu, 11 Dec 2025 05:08:57 GMT

Check if the failing records have nulls or unusual data in your smart search fields.

RE: Indexing Fails When Configuring Smart Search

Jack Ferguson — Tue, 09 Dec 2025 17:24:36 GMT

[quote userid="329077" url="~/discussions/f/data/40007/indexing-fails-when-configuring-smart-search/152720"]Have you tried looking at the sync logs (usually in the admin console)[/quote]

I'm not aware of any logs that live in the admin console. Could you tell me the name of this log and where I might find it?

[quote userid="329077" url="~/discussions/f/data/40007/indexing-fails-when-configuring-smart-search/152720"]issue caused by unexpected characters in the data[/quote]

What kind of characters caused this issue? The primary keys listed in the error message all had "-" in them, but there are more than 410 primary keys with that symbol in the record, and I can't see the rest of the failed primary keys to confirm if that pattern holds.

RE: Indexing Fails When Configuring Smart Search

Jack Ferguson — Tue, 09 Dec 2025 17:14:32 GMT

Shubham,

Could you elaborate on what kind of data can't be indexed?

The record syncs fine and there are no sync filters, which would indicate that there are no missing/invalid primary keys, just keys or data that can't be indexed.

RE: Indexing Fails When Configuring Smart Search

aidang181818 — Mon, 08 Dec 2025 08:20:46 GMT

[deleted]

RE: Indexing Fails When Configuring Smart Search

Shubham Aware — Mon, 08 Dec 2025 05:38:26 GMT

Failed records likely have invalid/missing primary keys or data that can't be indexed. Check if those specific Ids exist in your source and ensure your source query filters match your sync filters.

RE: Indexing Fails When Configuring Smart Search

Stefan Helzle — Sun, 07 Dec 2025 10:24:05 GMT

[quote userid="51323" url="~/discussions/f/data/40007/indexing-fails-when-configuring-smart-search"]When performing a full sync on the record, the "total record type rows" shows that it has 2 more rows than the "total source rows", but when viewing the record list the row count is correct.[/quote]

This sounds suspicious. But, I suggest to open a support case and report this behaviour.