https://community.appian.com/discussions/f/general/10500/creating-users-with-hierarchyHello, While Creating Users in 17.1 we have a option to enter Supervisor name. Can this hierarchy be used for Processes where activities are SLA based. Example : If an Activity has a SLA to complete in 4 hours. If it is violated then as per the user configurationen-USTelligent Community 12https://community.appian.com/thread/45916?ContentTypeID=1Mon, 05 Jun 2017 10:05:23 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:56df8c45-ce6f-4179-bf84-c4be681a2dddRahul GunduYes, you can use supervisor property in user function to reassign task. We have different options to escalate the task. Please look into the below link, and select the suited approach. Either Reassigning or Sending a Mail or any option.<br /> <a href="https://docs.appian.com/suite/help/17.2/Escalating_a_Task.html">docs.appian.com/.../Escalating_a_Task.html</a><br /> You have to get user() function to get the supervisor userId to reassign the task.<br /> Please let me know, if you have any issue.<br /> <br /> user(<br /> tp!owner,<br /> &quot;supervisorName&quot;<br /> )<div style="clear:both;"></div>