Customer Sender Email option not displaying Sender Display Name and Sender Email Id fields

RE: Customer Sender Email option not displaying Sender Display Name and Sender Email Id fields

Steven Miccile — Wed, 17 Apr 2019 19:10:14 GMT

What version of IE and does clearing the cache (F10 --> Tools --> Delete Browsing History) resolve it?

IE11 is supported for use with the Process Modeler: https://docs.appian.com/suite/help/19.1/System_Requirements.html#appian-feature-support-by-browser

RE: Customer Sender Email option not displaying Sender Display Name and Sender Email Id fields

hiteshd — Wed, 17 Apr 2019 18:59:05 GMT

The issue was with the browser being used. IE was not displaying the additional parameters on selection of custom sender whereas Chrome does:(

RE: Customer Sender Email option not displaying Sender Display Name and Sender Email Id fields

Steven Miccile — Tue, 16 Apr 2019 20:24:26 GMT

Creating a custom email sender directly in the node is new as of Appian 18.4 (https://docs.appian.com/suite/help/18.4/Send_Email_Smart_Service.html). In the "From" field in the node, you can select "Custom Sender" and define those details.

Any email nodes created before 18.4, do not have that option and will continue to not have that option. You will have to drag a new node into the process model to get it.

Is it possible that one user is viewing a new Send Email node and the other is viewing an old Send Email node?

RE: Customer Sender Email option not displaying Sender Display Name and Sender Email Id fields

hiteshd — Mon, 15 Apr 2019 11:48:40 GMT

Apologies it is 'Custom Sender' and not 'Customer Sender'. Any suggestions?