send email notification using send email smart service

RE: send email notification using send email smart service

Ali Sabry Ashroff — Mon, 24 Feb 2025 11:29:07 GMT

This worked for me. Thank you

RE: send email notification using send email smart service

Zach Goldsby — Fri, 19 Nov 2021 20:26:42 GMT

Is it possible to mix variable types in the To (or CC) field? I have a use case where I need to send to the process initiator and an AD distribution group email address. Thanks!

Something like...

To: = {pv!userOrGroupArray; toemailaddress("distributionGroup@myOrg.com")}

RE: send email notification using send email smart service

Mike Schmitt — Tue, 08 Oct 2019 13:01:58 GMT

I've found that when sending an email to an arbitrary email address (either plaintext or from a text PV containing the email address), it needs to be wrapped in the toEmailAddress() function in the "To" field of the Send Email node. Also you should validate (preferably well beforehand) that the text in question is a valid formatted email address, including no leading or trailing spaces, etc.

RE: send email notification using send email smart service

Robert Shankin — Mon, 07 Oct 2019 22:02:24 GMT

Hi Ravinder -
It is possible to send an email from Appian to a valid email address.
Here's how.

direct address:
Just enter the email address in the To field like as follows:
```
"user@domain.com";
```
It's unlikely that you will ever want to do this, since you're probably going to use expressions to send messages to different addresses as per the needs of your process.

It should look like this:
dynamic address expression:
Reference your expression that returns the text of the email address in the To field.
When addressing the email in this way - it needs to be type cast as an email address.
so do one of the following in the to field:

(a) This takes the text and casts it to an email address type in when you call it.
```
fn!toEmailAddress(rule!xyz_getEmailAddressText(vars))
```
OR

(b) This references the rule that casts the text to email first.
```
rule!xyz_getEmailAddress(vars)

/* where rule!xyz_getEmailAddress(vars)  */
/* wraps the result text in fn!toEmailAddress in advance, */
/* so you don't have to do it in the smart service */
```

RE: send email notification using send email smart service

ChristineLHutchison — Mon, 07 Oct 2019 21:04:58 GMT

are you passing a user from Appian and wrapping it in a toemailrecipient? are you sure the email passed has a @ and proper .<type>?

Just some things to check. To debug, I would add a script task and save the email address you are trying to use in a PV s you can confirm it is as you expect before the email node.

RE: send email notification using send email smart service

ravinderl352 — Mon, 07 Oct 2019 21:00:58 GMT

When i use external email id, here is the error message smart service throws :"No valid recipients resolved"

If i use Appian user email it works.

RE: send email notification using send email smart service

ChristineLHutchison — Mon, 07 Oct 2019 20:59:41 GMT

I have seen in the past that the SMTP server is blocking the emails from Appian. You may need to define a custom email server and then make sure they are not on the 'spam' list.

https://docs.appian.com/suite/help/19.3/Configuring_Custom_Email_Senders.html

Hope that helps

RE: send email notification using send email smart service

Mike Schmitt — Mon, 07 Oct 2019 20:13:36 GMT

I'm not sure what you've seen, but I can personally confirm that the Send Email Smart Service is very capable of sending an email to basically any valid email address. What have you tried, exactly?