What happens to the task when it reaches the Deadline?

RE: What happens to the task when it reaches the Deadline?

Stewart Burchell — Mon, 11 May 2020 11:04:15 GMT

Task Escalations are there to help 'manage' Tasks to completion but since a User Input Task always relies on a User to complete them then you cannot 'force' them to conform to a Deadline, just remind/encourage/report.

RE: What happens to the task when it reaches the Deadline?

Stefan Helzle — Sat, 09 May 2020 14:05:21 GMT

If this fits your requirements, then it should work. If you do not want to use/show the deadline, then just leave it undefined. In a task report it is up to you whether to show the deadline or not.

RE: What happens to the task when it reaches the Deadline?

ajays0005 — Sat, 09 May 2020 13:36:50 GMT

In that case I have a scenario.

I have kept deadline of 60 minutes for a task. In order to not show Overdue in Task report. I am raising an escalation of timer 15 mins and re- assigning task to X person and for the same I try to raise a level 2 escalation of 30 mins and re-assign to person Y and so on.

In this way I am trying make process as On-time task. Is the above scenario right as part of handling the deadlines on regular basis?

RE: What happens to the task when it reaches the Deadline?

Stefan Helzle — Sat, 09 May 2020 10:33:58 GMT

There is nothing really happening. No event will be triggered. But, in a task report it can be shown as overdue. Look for task metrics in the report column configuration. To make something happening you will need to add an escalation or exception.