Track when a task is opened

RE: Track when a task is opened

davel001150 — Wed, 27 May 2020 14:30:37 GMT

The other possibility, though not EXACTLY what was asked for, you could have 2 saveIntos added to each component on the form.

The first is to set an alreadySent flag (which you set to false by default) to true.

The second is if( local!alreadySent, {}, a!startProcess() )

With this, you'll send one process, and hopefully only 1 process, the first time a user INTERACTS with anything on the form.

Again, not exactly what was asked for, but will do in a pinch?

RE: Track when a task is opened

davel001150 — Wed, 27 May 2020 14:26:19 GMT

From documentation:

owner

tp!owner

Task owner.

When a task is assigned, the Task Owner property has a null value until the assigned user views the task or until a user in the assigned group accepts the task.

So theoretically, you could use an a!refreshVariable set to update when tp!owner changes from null to any value. That will at least get a local variable to show that a user has accepted / viewed the task.

Now, the trick is to go from there to starting a process. I don't know if there's a means to fire it off from there. a!startProcess, as far as I know, requires a user input of some kind.

Can rules for scripted start nodes poll process variables including the task properties of specific nodes? If so, you could have a secondary process thread flow to a startProcess smart service.

RE: Track when a task is opened

gaurav_laturkar — Wed, 27 May 2020 08:50:16 GMT

I am not very sure about the reason/requirement to track this, but you can always check when the task is accepted first time.

RE: Track when a task is opened

Danny Verb — Tue, 26 May 2020 21:47:15 GMT

By assigning a task to a group, you are able to track when a user assigns the task to themselves. Alternatively, you can always create a button called 'Start Task' which will fire startProcess or a write to DSE.