RE: Email link that navigates to Gmail, regardless of default mail app

Mike Schmitt — Fri, 05 Feb 2021 17:28:59 GMT

You could have a safeLink open "gmail.com" instead -- but any more than that would strictly depend upon whether it's even possible to call the "gmail.com" url with some sort of additional parameter to determine behavior (such as automatically starting a new message etc), which seems possible but doubtful, and would be completely up to Gmail's behavior (in other words, nothing to do with Appian in particular). Note: I googled it and was able to find this, which might give you a good start into determining whether this is feasible.

Edit: the example provided in the post linked above didn't work as-written - I had to remove the "/a/seagate.com" part, otherwise it was thinking I was trying to invoke seagate.com's internal gmail account (which of course I don't have), however after playing with it, the following link format DOES seem to work per what you're attempting (note that it probably won't work at all if someone isn't logged into Gmail on whatever browser they click this link from):

https://mail.google.com/mail/u/0/?view=cm&fs=1&to=john.doe@test.com