Cannot receive email from other accounts beside outlook

RE: Cannot receive email from other accounts beside outlook

Ahmad Al-Buthom — Thu, 04 Mar 2021 10:43:40 GMT

I am sorry I can't help you with this

RE: Cannot receive email from other accounts beside outlook

sarap0002 — Thu, 04 Mar 2021 10:29:25 GMT

We are using the Appian default configuration for mailing.

RE: Cannot receive email from other accounts beside outlook

Ahmad Al-Buthom — Thu, 04 Mar 2021 09:50:22 GMT

Do you have a custom mailing server hooked with Appian, or do you use the out of the box configuration for mailing and such?

RE: Cannot receive email from other accounts beside outlook

sarap0002 — Thu, 04 Mar 2021 09:37:18 GMT

I already check the spam and junk file and double check the email address and when we run the process there is no error message. The only way we can see if the process is working is when we use the hotmail account and receive the email. Otherwise, when we sent to other accounts like gmail, the process runs successfully in debug mode and nothing happens.

RE: Cannot receive email from other accounts beside outlook

Ahmad Al-Buthom — Thu, 04 Mar 2021 08:55:52 GMT

the first thing that I might think of is to check the spam or junk file, since appian emails sometimes falls into those folders

as well, double check the spelling of your email addresses.

one last question, do you get any error messages or odd behaviors in your process when sending emails to accounts other than outlook/Hotmail?