Not receving e-mail after setting up timer event in escalationhttps://community.appian.com/discussions/f/general/21393/not-receving-e-mail-after-setting-up-timer-event-in-escalationHi, I have set up timer event in the escalations tab and selected Send Alert in what action to be taken section ? and gave my e-mail address, it&#39;s not working. Tried Send e-mail smart service, i can receive e-mail with this smart service, ONLY changeen-USTelligent Community 12RE: Not receving e-mail after setting up timer event in escalationhttps://community.appian.com/thread/83483?ContentTypeID=1Thu, 08 Jul 2021 16:52:50 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:6214f6fc-ebff-44c2-aae0-5ebd1f22b699Stefan Helzle<p>I see. But that was only assigned for a minute. I suggest to just start the process and then let it stay for some hours.</p> <p>Depending on the timezone of the process and the one of your user, creating a fresh timestamp using datetime() might return an unexpected result.</p><div style="clear:both;"></div>RE: Not receving e-mail after setting up timer event in escalationhttps://community.appian.com/thread/83480?ContentTypeID=1Thu, 08 Jul 2021 16:47:22 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:c9f866fc-4a41-462f-919e-97bcd8820c8frajuk0007<p>No, it&#39;s not escalated.</p> <p><img src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/11/pastedimage1625762873725v1.png" alt=" " /></p><div style="clear:both;"></div>RE: Not receving e-mail after setting up timer event in escalationhttps://community.appian.com/thread/83478?ContentTypeID=1Thu, 08 Jul 2021 16:32:56 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:087cb2ef-baf4-45be-8ea6-d8901c1ad1e7Stefan Helzle<p>I think you should see whether a task has been escalated in the process history. Did you check that?</p><div style="clear:both;"></div>