Problem with Email Smart Service: fail to process attachments

RE: Problem with Email Smart Service: fail to process attachments

Chris — Fri, 03 Dec 2021 16:54:53 GMT

The service account deployment would resolve if the nodes were set to run as who designed the process, but if they are set to run as the process initiator, that is independent of the deployment.

At any rate I'm also guessing that changing them to run as designer will resolve here.

RE: Problem with Email Smart Service: fail to process attachments

Stefan Helzle — Fri, 03 Dec 2021 12:25:33 GMT

You typically use a service user with admin permissions for deployment, so that should not be an issue. But take the chance to check your user and permission setup.

RE: Problem with Email Smart Service: fail to process attachments

Matthias Brixius — Fri, 03 Dec 2021 12:19:48 GMT

That is an excellent thought. Indeed the email nodes are set to be run as whoever started the process, so it could well be that is the case. I'll change them and report back if that won't fix it.

Thanks so much!

RE: Problem with Email Smart Service: fail to process attachments

Stefan Helzle — Fri, 03 Dec 2021 11:52:44 GMT

You mean at least reader permissions on the parent folder? That would make sense!

RE: Problem with Email Smart Service: fail to process attachments

Stewart Burchell — Fri, 03 Dec 2021 11:50:36 GMT

Is the account that the Email Smart Service running under have the rights to attach the referenced documents?

RE: Problem with Email Smart Service: fail to process attachments

Stefan Helzle — Fri, 03 Dec 2021 10:24:37 GMT

Greetings :-)

Did you try to open a support case with Appian?