https://community.appian.com/discussions/f/general/2382/hi-all-i-m-confused-with-the-receiver-of-email-alert-after-commeHi all, i&#39;m confused with the receiver of email-alert after commenting on the tempo. based on my test, not only the sponsorer, but aslo others will receiver an email in some case, and not all cases, all users. i&#39;m wondering what&#39;s exact rule of this emailen-USTelligent Community 12https://community.appian.com/thread/8425?ContentTypeID=1Thu, 27 Mar 2014 00:57:58 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:18e2b485-2484-4f6b-921a-ec50a56ecf5bTerri McCormickA variety of events trigger email notifications. For News notifications, I recommend the News page in the documentation: <a href="https://forum.appian.com/suite/wiki/74/News">forum.appian.com/.../News</a> and do a CTRL+F search to find the word email. That should uncover the circumstances that trigger News-related email notifications.<br /><br />Furthermore, these and other email notifications can be managed by each user. <a href="https://forum.appian.com/suite/wiki/74/Notifications">forum.appian.com/.../Notifications</a> scroll down to the Feed Notifications section.<div style="clear:both;"></div>https://community.appian.com/thread/8398?ContentTypeID=1Wed, 26 Mar 2014 06:52:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:49ea37c2-976f-47e2-bf38-ac9a4cbace47cmtamI don&#39;t have any idea about your issue.<div style="clear:both;"></div>https://community.appian.com/thread/8365?ContentTypeID=1Tue, 25 Mar 2014 09:28:21 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:af9725c3-f74e-4d89-b8e2-5c6b1f91604eeaglezthe same process model, different process instances, different tempo events.<div style="clear:both;"></div>https://community.appian.com/thread/8363?ContentTypeID=1Tue, 25 Mar 2014 08:01:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:78ff74b0-ac24-4f4b-8c55-e78936c81512cmtamIf they are from different cases, please investigate each particular case.<div style="clear:both;"></div>https://community.appian.com/thread/8362?ContentTypeID=1Tue, 25 Mar 2014 07:52:01 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:516525b2-a3d2-4414-9694-d00f176c0970cmtamEagle, Are you testing on the same tempo event with the different results?<div style="clear:both;"></div>https://community.appian.com/thread/8361?ContentTypeID=1Tue, 25 Mar 2014 07:25:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:338475af-315d-47e4-9e34-bfb0d132e04ceaglezsorry, i should specified my case before.<br />in my test case, user A, B, C are in the veiwer group.<br />a tempo event is sponsored by A. B adds a comment.<br />sometimes A and C receive the email-alert. sometimes only A receives.<br /><br />i want to know why.<br /><div style="clear:both;"></div>https://community.appian.com/thread/8360?ContentTypeID=1Tue, 25 Mar 2014 07:18:19 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:308a97c7-76f4-48ff-9776-34037c13f8a5cmtamEagle, There are eleven cases in the default notification. Appian will send alerts based on corresponding cases.<div style="clear:both;"></div>https://community.appian.com/thread/8359?ContentTypeID=1Tue, 25 Mar 2014 07:13:12 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:17a4f4db-c0c2-4b2e-bcde-2f944f8f5107eaglezthe fact is we haven&#39;t changed anything. we use the default configuration.<br />everytime the sponsorer will receive an email when a new comment is added.<br />what&#39;s weird is sometimes others can also receive an email and he has never commented before.<br /><br />do you know why?<div style="clear:both;"></div>https://community.appian.com/thread/8358?ContentTypeID=1Tue, 25 Mar 2014 07:07:34 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:d3bc67f6-faff-47ec-8a3f-f5d0c8f67466cmtamIf you change the default notification, please note that you need to restart the JBOSS twice.<div style="clear:both;"></div>https://community.appian.com/thread/8357?ContentTypeID=1Tue, 25 Mar 2014 06:59:27 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:91109c19-a463-484a-81d0-d093c37c1f73eaglezall the users are in the viewer group,<br />sometime someone can receive the email, but sometime he can&#39;t.<div style="clear:both;"></div>https://community.appian.com/thread/8356?ContentTypeID=1Tue, 25 Mar 2014 06:58:22 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:1f110bc8-e5fc-4e61-9a19-d081bcde65b7eaglezhi cmtam, i know we can do some configurations in custom.properties.<br />what i&#39;m confused is who will be the users of the notification.<br />based on my test, some users can receive the email, but some cannot.<br /><div style="clear:both;"></div>https://community.appian.com/thread/8355?ContentTypeID=1Tue, 25 Mar 2014 06:57:56 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:4bf1c5b8-9350-4724-8fc1-a175fb8c4572cmtamAlso, please check you the viewer group of your event.<div style="clear:both;"></div>https://community.appian.com/thread/8354?ContentTypeID=1Tue, 25 Mar 2014 06:53:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:6cfd65aa-65f3-48e2-aa13-35993307021acmtamAlso, the timing of the notification can be &quot;never&quot;, that is not to send notification.<div style="clear:both;"></div>https://community.appian.com/thread/8353?ContentTypeID=1Tue, 25 Mar 2014 06:52:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:d557f59e-517a-4607-94cc-a8e8a658fc80cmtamPlease refer to the post installation step in server installation, you can set deflaut notification for all users. <br /><a href="https://forum.appian.com/suite/wiki/74/Configuring_Notifications">forum.appian.com/.../Configuring_Notifications</a><br /><div style="clear:both;"></div>