RE: Mobile Apps acess

Konduru Chaitanya — Mon, 15 Jan 2024 19:53:44 GMT

I am not sure if I understand the above error, But may be the URL part say if your URL that has been entered in the app is incorrect. could you please cross check and retry if possible. and please ensure that you do not expose any of your device settings in your upcoming comments or replies.

RE: Mobile Apps acess

natasav — Mon, 15 Jan 2024 14:46:46 GMT

Maybe the diagnostic will help:

Diagnostic log started: Mon Jan 15 14:40:09 GMT 2024
====== Device Information ======
Phone Model: SM-A515F
Manufacturer: samsung
Brand: samsung
Android Version: 13
Package Name: com.appian.android
Appian Internal Build Number: 23.4.4 (Build 15486747)
Jan 15 15:40:09 Memory usage: 14.09MB/512.00MB Used.
Jan 15 15:40:39 Trying to find Appian server
Jan 15 15:40:39 Server path: https://xxxx:8443/suite
Jan 15 15:40:39 URI (Not cacheable): xxxxx:8443/.../session
Jan 15 15:40:39 Memory usage: 12.82MB/512.00MB Used.
Jan 15 15:40:39 Not able to fetch session bootstrap
Jan 15 15:40:39 Could not find valid Appian server
java.lang.NullPointerException: Bootstrap Feed was null.
   at com.appian.android.service.AppianAccountValidationService.validateBootstrapUri(AppianAccountValidationService.java:316)
   at com.appian.android.service.AppianAccountValidationService.resolveBootstrapUri(AppianAccountValidationService.java:281)
   at com.appian.android.service.AppianAccountValidationService.resolveServer(AppianAccountValidationService.java:251)
   at com.appian.android.service.AppianAccountValidationService.getVerificationResultForServerInformation(AppianAccountValidationService.java:143)
   at com.appian.android.service.AppianAccountValidationService.verifyConnectionSettings(AppianAccountValidationService.java:111)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:32)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:16)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.doCall(SafeAsyncTask.java:195)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:161)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:149)
   at java.util.concurrent.FutureTask.run(FutureTask.java:264)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
   at java.lang.Thread.run(Thread.java:1012)

Jan 15 15:40:39 Invalid result
java.lang.NullPointerException: Bootstrap Feed was null.
   at com.appian.android.service.AppianAccountValidationService.validateBootstrapUri(AppianAccountValidationService.java:316)
   at com.appian.android.service.AppianAccountValidationService.resolveBootstrapUri(AppianAccountValidationService.java:281)
   at com.appian.android.service.AppianAccountValidationService.resolveServer(AppianAccountValidationService.java:251)
   at com.appian.android.service.AppianAccountValidationService.getVerificationResultForServerInformation(AppianAccountValidationService.java:143)
   at com.appian.android.service.AppianAccountValidationService.verifyConnectionSettings(AppianAccountValidationService.java:111)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:32)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:16)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.doCall(SafeAsyncTask.java:195)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:161)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:149)
   at java.util.concurrent.FutureTask.run(FutureTask.java:264)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
   at java.lang.Thread.run(Thread.java:1012)

Jan 15 15:40:39 Error when contacting server
java.lang.NullPointerException: Bootstrap Feed was null.
   at com.appian.android.service.AppianAccountValidationService.validateBootstrapUri(AppianAccountValidationService.java:316)
   at com.appian.android.service.AppianAccountValidationService.resolveBootstrapUri(AppianAccountValidationService.java:281)
   at com.appian.android.service.AppianAccountValidationService.resolveServer(AppianAccountValidationService.java:251)
   at com.appian.android.service.AppianAccountValidationService.getVerificationResultForServerInformation(AppianAccountValidationService.java:143)
   at com.appian.android.service.AppianAccountValidationService.verifyConnectionSettings(AppianAccountValidationService.java:111)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:32)
   at com.appian.android.ui.tasks.VerifyTempoUrlTask.call(VerifyTempoUrlTask.java:16)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.doCall(SafeAsyncTask.java:195)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:161)
   at com.appian.android.ui.tasks.SafeAsyncTask$Task.call(SafeAsyncTask.java:149)
   at java.util.concurrent.FutureTask.run(FutureTask.java:264)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
   at java.lang.Thread.run(Thread.java:1012)

Jan 15 15:41:09 Memory usage: 19.48MB/512.00MB Used

RE: Mobile Apps acess

natasav — Mon, 15 Jan 2024 14:30:53 GMT

We are on Appian version 22.1 and I am using Samsung phone with Android version 13.

The mobile application is the last version available on Google version 23.4.4.

RE: Mobile Apps acess

Konduru Chaitanya — Mon, 15 Jan 2024 14:07:16 GMT

Hello natasav,

Are you using the updated version of Appian Mobile application? If yes, have you tried to remove the instance details and update those again or refresh the application?

May be more information can help anyone here to solve it quicker and precisely.