Single User Not Receiving Task Notification Email

RE: Single User Not Receiving Task Notification Email

Shubham Aware — Fri, 19 Apr 2024 03:43:35 GMT

christopherc4238
It's good you found the issue! In most cases, the user email notification setting is disabled (likely unchecked manually) within the hidden detailed task settings for new tasks. Interestingly, toggling this setting off and back on again seems to reset it to the default behavior, which selects all notification checkboxes.

RE: Single User Not Receiving Task Notification Email

christopherc4238 — Thu, 18 Apr 2024 20:16:27 GMT

So we tested swapping emails around between accounts and new users on just a new dummy process with a single user input task. It was only that user's account not receiving task notifications. The solution ended up being just turning the user's email notification settings off and then back on with the exact same settings. Can't help but laugh I forgot to do that first. Generic Troubleshooting 101.

RE: Single User Not Receiving Task Notification Email

Mike Schmitt — Thu, 18 Apr 2024 15:33:46 GMT

To troubleshoot, create a new dummy user account (but with the actual email address of the user in question) and assign that new account a task, and see if the email comes through.

RE: Single User Not Receiving Task Notification Email

David Jimenez — Thu, 18 Apr 2024 14:21:19 GMT

Maybe is related with the configuration og the mail server..

RE: Single User Not Receiving Task Notification Email

christopherc4238 — Thu, 18 Apr 2024 13:58:52 GMT

Those logs did not contain any information on the outbound task notification emails that are sent to the user.

RE: Single User Not Receiving Task Notification Email

christopherc4238 — Tue, 16 Apr 2024 15:29:54 GMT

1 has already been validated.

I will look into 2, thank you.

RE: Single User Not Receiving Task Notification Email

Shubham Aware — Tue, 16 Apr 2024 15:15:20 GMT

1) Validate email notification setting for the user.

2) Appian tracks outbound emails in application-server.log and mail-listener.log (under <APPIAN_HOME>/logs) - These logs won't show detailed success messages, but might reveal errors that prevent the user from receiving emails.
https://docs.appian.com/suite/help/24.1/Logging.html#received-emails