Task reassignment to a user

RE: Task reassignment to a user

Ankush Sharma — Thu, 25 Jul 2024 09:08:01 GMT

We're capturing the process ID instead of the task ID to reassign the task. Apart from that, the smart service will handle further actions upon receiving a valid task ID. Thanks :)

RE: Task reassignment to a user

Stefan Helzle — Thu, 25 Jul 2024 08:57:31 GMT

Great! What was the issue and how did you solve it?

RE: Task reassignment to a user

Ankush Sharma — Thu, 25 Jul 2024 08:26:02 GMT

Hi Stefan Helzle ,

It is solved now !! Thanks

RE: Task reassignment to a user

Ankush Sharma — Thu, 25 Jul 2024 07:31:54 GMT

Yes, These are the tasks report that is used to get the latest active tasks right now . I am not filtering anything apart from active

RE: Task reassignment to a user

Stefan Helzle — Thu, 25 Jul 2024 07:25:09 GMT

What kind of report is this. Do you apply any kind of filtering?

RE: Task reassignment to a user

Ankush Sharma — Thu, 25 Jul 2024 07:19:12 GMT

Okay Stefan Helzle ,

So , these are the tasks that is coming from while i initiate the process after that i reassign the same task to another person then that person is able to get the email notification but not the tasks.

Let me show you the process and report itselft earlier this process is assigned to me and now it is assigned to another one

RE: Task reassignment to a user

Stefan Helzle — Thu, 25 Jul 2024 06:03:56 GMT

Depending on how you implemented that task list. Can you share some details?

RE: Task reassignment to a user

Ankush Sharma — Thu, 25 Jul 2024 03:00:16 GMT

Hey Stefan Helzle ,

I've utilized the reassignment smart service, which sends tasks to the user's email, but they're not appearing in the task list. Could you please provide more information on this?

Will the task appear in the new assignee's task list for further action? Currently, I only receive an email about the task reassignment.

RE: Task reassignment to a user

Ankush Sharma — Wed, 24 Jul 2024 11:06:21 GMT

Thanks Stefan Helzle , I did that but differently , thanks again for you comments always

RE: Task reassignment to a user

Stefan Helzle — Wed, 24 Jul 2024 09:31:25 GMT

How do you do that reassignment? Cancel the process and start a new one? Why not just reassign that task using a smart service?

RE: Task reassignment to a user

Ankush Sharma — Wed, 24 Jul 2024 09:16:55 GMT

Basically its requiremnent given by PO. So we are seperately assiging the process itself

RE: Task reassignment to a user

Ankush Sharma — Wed, 24 Jul 2024 09:14:40 GMT

Like we can reassign the process for super user and product owner we have these actions after click on these we have the list of all active tasked ,accordingly we are reassigning it

RE: Task reassignment to a user

Stefan Helzle — Wed, 24 Jul 2024 09:08:32 GMT

Do you have a specific reason to NOT use the built-in reassignment functionality?

RE: Task reassignment to a user

Ankush Sharma — Wed, 24 Jul 2024 09:05:37 GMT

After initiating the process, I assigned the task to myself. Subsequently, I selected the task from the list and assigned it to a different person. To address this issue, I introduced a subprocess in the reassignment process model.

Currently, the process works, but it results in two separate processes for the same task:

The initial process initiation.
The process when it is reassigned to a new person.

I aim to integrate these into a single process instead of handling them separately. Is there an alternative approach we can explore to accomplish this? I hope this clarifies my intention. i need to assign new person with current process

RE: Task reassignment to a user

Stefan Helzle — Wed, 24 Jul 2024 06:43:35 GMT

When a user completes a task, tp!owner reflects that user. Just store that somewhere and assign follow-up tasks to that user.