Unable to Access Appian on Safari Browser After 24.3 Upgrade

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Madhuri Atmakuri — Wed, 11 Jun 2025 20:04:24 GMT

Hi ,

We are facing the similar issue as well. has this issue been resolved with the help of Appian support?

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

JesperV — Wed, 15 Jan 2025 08:25:19 GMT

Hey sandhyam6767 , the issue is still under investigation by support. Good that you mentioned you are +1 in this thread.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

sandhyam6767 — Wed, 15 Jan 2025 01:28:00 GMT

Hi ,

We are facing the similar issue as well. has this issue been resolved with the help of Appian support? We are on Appian 24.3 too.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

JesperV — Wed, 08 Jan 2025 10:27:52 GMT

Hey Anju Puduri thanks for your quick help. It seems the issue still persists for some iPhones with iOS 16. I will contact Appian support.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Anju Puduri — Wed, 08 Jan 2025 10:00:28 GMT

Hi , After reaching out to the Appian support team, we got to know the issue was specific to the outdated OS of the device which was no longer supported. I wonder that must not be the case with Iphone 13 so please feel free to reach out to Appian Support Team. I apologize for not being able to assist you more with this.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

JesperV — Tue, 07 Jan 2025 15:44:40 GMT

Hi Anju Puduri , has this issue been resolved with the help of Appian support? We are encountering a similar issue for an iPhone 13 accessing a portal with Safari browser. We are on Appian 24.3 too.
Thanks,
Jesper

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Anju Puduri — Thu, 19 Sep 2024 09:43:09 GMT

This is happening in one machine and it's working fine in another MacBook. No issues identified in other browsers. Nothing has been identified in network communication. We will try to touch base with Appian Support to identify the exact root cause. Thanks for your help.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Stefan Helzle — Tue, 17 Sep 2024 06:33:44 GMT

Is this only with one machine? On the same machine, do other browsers work?

Did you try to debug the network communication in the browser's developer tools?

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Anju Puduri — Tue, 17 Sep 2024 06:18:19 GMT

Stefan Helzle The issue continues despite clearing the browser cache. Do you have any other thoughts on what might have gone wrong? TIA.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Anju Puduri — Mon, 16 Sep 2024 09:23:33 GMT

Thanks Stefan Helzle we will try deleting the local browser cache and accessing.

RE: Unable to Access Appian on Safari Browser After 24.3 Upgrade

Stefan Helzle — Mon, 16 Sep 2024 09:16:29 GMT

Works for me. I do not see any issues.

But such problems often can be resolved by deleting local browser caches etc.