Issue while sending email to functional mailbox

RE: Issue while sending email to functional mailbox

pradeepb568219 — Wed, 30 Oct 2024 09:25:05 GMT

Thanks for your reply Stefan Helzle Soma

RE: Issue while sending email to functional mailbox

Soma — Wed, 30 Oct 2024 07:32:58 GMT

Please make sure the email address is whitelisted by the receiver. There may be a chance they have blocked as part of anti spamming measures.

RE: Issue while sending email to functional mailbox

Stefan Helzle — Tue, 29 Oct 2024 18:25:25 GMT

The "Send Mail" node has a few outputs:

https://docs.appian.com/suite/help/24.3/Send_Email_Smart_Service.html#data-tab

Did you check the error outputs?

Email typically goes through multiple servers and each can implement various spam filtering and defence methods against malicious email. I suggest to contact the team operating your mail server to discuss this.

RE: Issue while sending email to functional mailbox

gabrielesv — Tue, 29 Oct 2024 16:10:49 GMT

Are those two email addresses corporate emails?

RE: Issue while sending email to functional mailbox

pradeepb568219 — Tue, 29 Oct 2024 15:59:37 GMT

Shanmathi Ponnusamy

PFB answers Inline.

1) Is this happening for all emailAddress or for the specific one? --> 2 specific email addresses.

2)Did you check the Spam folder of that email address? --> Yes

3Is that email address receiving emails when you sent from you mail box? --> Yes emails are received when sent from outlook

RE: Issue while sending email to functional mailbox

Shanmathi Ponnusamy — Tue, 29 Oct 2024 15:50:55 GMT

Hi ,

Few Questions

1) Is this happening for all emailAddress or for the specific one?

2)Did you check the Spam folder of that email address?

2)Is that email address receiving emails when you sent from you mail box?

3)Did you find anything in the log?