Weird behaviour of user when i use to convert emails to 'touser'

RE: Weird behaviour of user when i use to convert emails to 'touser'

Ankush Sharma — Thu, 20 Mar 2025 15:42:17 GMT

Thanks you everyone for your help and reach out to my question.... I have solved this issue by adding isusernametaken() function...

RE: Weird behaviour of user when i use to convert emails to 'touser'

Ankush Sharma — Thu, 20 Mar 2025 15:32:19 GMT

I have solved this issue by checking isusernametaken() function so it is working smoothly right now !!!!

RE: Weird behaviour of user when i use to convert emails to 'touser'

Vyshnavi Naripeddi — Thu, 20 Mar 2025 04:42:42 GMT

Is the username the same as the email? You might encounter this issue if they are different.

RE: Weird behaviour of user when i use to convert emails to 'touser'

Mike Schmitt — Wed, 19 Mar 2025 12:45:11 GMT

Temporarily remove the "touser" call from inside your a!forEach loop and ensure the (now text) output matches your expectations. And, I guess, double check that the email address you're trying to pass actually is a *username*. You could also replace "touser" with one of the user-checking functions (may or may not require the People Functions plugin) like "isUsernameTaken()", etc, and see what that returns as well.

RE: Weird behaviour of user when i use to convert emails to 'touser'

laurensw — Wed, 19 Mar 2025 12:21:34 GMT

While your point is valid I have doubts on whether that is the issue here.

Appian seems to adjust to it.
Testing the setup does produce 2 proper items for the forEach loop..

RE: Weird behaviour of user when i use to convert emails to 'touser'

Mathieu Drouin — Wed, 19 Mar 2025 11:56:59 GMT

I think casing is most likely the issue.

RE: Weird behaviour of user when i use to convert emails to 'touser'

Stefan Helzle — Wed, 19 Mar 2025 11:41:46 GMT

I think the issue is that you defined the rule input as a list of text, but then pass ONE string that contains two items.

RE: Weird behaviour of user when i use to convert emails to 'touser'

pavithraacharya — Wed, 19 Mar 2025 10:42:32 GMT

Have you checked the casing of username? If the username is test.test@gmail.com and when we try to do touser(Test.Test@gmail.com) we get this kind of error.

RE: Weird behaviour of user when i use to convert emails to 'touser'

laurensw — Wed, 19 Mar 2025 10:41:24 GMT

Are you sure the users' username (not e-mailadress) is that exact same string?
Try achieving touser(USERNAME) for this user in isolation and see if it works. In other words, divide up the logic and test each step such that the location of your problem becomes more evident.
Also you might want to mask existing e-mailaddresses