Process model stuck in "Active" state but not progressing

RE: Process model stuck in "Active" state but not progressing

Mike Schmitt — Wed, 09 Jul 2025 12:58:46 GMT

For just one process model? Nothing like it in any other process model?

What happens if you copy the node in question to a new/empty/blank process model, by itself, and attempt to run that process? Does it stick the same way, does it work, does it error, etc?

RE: Process model stuck in "Active" state but not progressing

Harsha Sharma — Wed, 09 Jul 2025 11:21:31 GMT

Few more details would help us in identifying potential causes. Along with what others have already asked/suggested, are there any conditions in the start node of the process? Is it happening for 'all' instances of a specific process model or just few random instances of the process model?

RE: Process model stuck in "Active" state but not progressing

Shubham Aware — Wed, 09 Jul 2025 07:56:45 GMT

Could you share a screenshot of the process model and show us exactly which node this is happening on?
Need more context to help you better.

RE: Process model stuck in "Active" state but not progressing

David Jimenez — Wed, 09 Jul 2025 06:59:42 GMT

Could you give us more information? Are you using MNI? Has the process worked in the past?

RE: Process model stuck in "Active" state but not progressing

Stefan Helzle — Wed, 09 Jul 2025 06:41:14 GMT

Without any relevant information, this is just guessing ...

In such situations, I first check the tomcat stdout log file.