Send E-mail Smart Service Exception

RE: Send E-mail Smart Service Exception

Stefan Helzle — Fri, 23 Jan 2026 08:17:59 GMT

Sure. A time event breaks activity chaining, so your user will only get a new task assigned.

I typically try to not bother users with error message they cannot do anything about. As this is a pure technical issue, you can either implement a retry, or make the support team manage it.

Are network issues a common problem at your company?

RE: Send E-mail Smart Service Exception

Neelamahesh — Fri, 23 Jan 2026 05:27:33 GMT

I have a process model that:

Sends an email
Writes the email details into an email audit log
Shows a confirmation message that the email was sent

In the UI, email addresses are already validated, so the main failure scenario is a network failure.

When the Send E-Mail smart service fails, the process instance is suspended, which prevents me from showing a user-friendly “email failed” message.

I tried moving the Send E-Mail node into an asynchronous subprocess and adding a delay timer in the parent process after the subprocess. However, after adding the timer, the user still sees “Action completed”. It seems the process does not wait to display a UI and ends, even though a delay timer is present.

RE: Send E-mail Smart Service Exception

Stefan Helzle — Thu, 22 Jan 2026 07:48:09 GMT

Can you explain in more detail what you designed and how it behaves?

RE: Send E-mail Smart Service Exception

Neelamahesh — Thu, 22 Jan 2026 07:30:32 GMT

Hi, I’ve implemented this, but it isn’t working as expected. The action shows as “Action completed”, but it does not proceed to the next interface, even though the process model indicates that the flow is correct.

RE: Send E-mail Smart Service Exception

Shubham Aware — Wed, 21 Jan 2026 05:45:48 GMT

Process always suspends on failure -> there's no exception flow or continue on error option.
Launch Send E-Mail in async subprocess. In the parent process, wait with a Timer Event, then query a process report on the subprocess to check if the output PV was updated. If the timeout expires before the PV updates, assume failure and route to the error interface.