Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

RE: Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

KavyaNatrajan — Tue, 09 Jun 2026 07:09:43 GMT

Hi,

I recently shifted my certifications and achievements from my work account to personal account. I mailed this account - community@appian.com & academyonline@appian.com. Need to register a account with your personal account in appian community . Post that send the mail with below context. It was done for me within hours. Please try and let me know.

I am writing to request assistance with transferring my Appian Community account and associated certifications to a new email address, as I am transitioning from my current organization.

Details are as follows:

Old Email ID :
New Email ID:

I have already created a new Appian Community account using my new email ID. I kindly request you to merge/transfer my existing account details—including my certifications (L1/L2), badges, and achievements—to this new account.

Please let me know if any further information or verification is required from my side to proceed with this request.

RE: Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

mehwishy973927 — Tue, 09 Jun 2026 03:14:38 GMT

This appears to be an account management issue rather than a technical Appian problem. Since certifications, badges, and Academy achievements are tied to Appian's internal systems, only the Appian Support/Academy team can complete the transfer.

If you still have access to the email address associated with the original account, include it in your follow-up and request an escalation, especially if the promised turnaround time has already passed. Unfortunately, the community cannot perform these transfers directly. Hope your request gets resolved soon.

RE: Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

rakhiv392811 — Wed, 03 Jun 2026 11:57:46 GMT

Hi Kartik,

Did your certification and badges transfer on your personal account?

RE: Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

premanandr318432 — Thu, 16 Apr 2026 23:01:25 GMT

If you have access to the registered email which hold Academy Achievement , then its possible else no . Please write to academy if you have that email access

RE: Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

Stefan Helzle — Mon, 06 Apr 2026 16:46:42 GMT

There is nothing we can do. Write to Appian and wait for it to happen.