a!safeLink close window automatically

RE: a!safeLink close window automatically

shamec — Tue, 25 Oct 2016 20:42:48 GMT

Having same issue - opening a case with Appian

RE: a!safeLink close window automatically

srirams761 — Fri, 21 Oct 2016 16:12:42 GMT

Any updates, if possible to close the new window automatically?

RE: a!safeLink close window automatically

Shyam Bommakanti — Wed, 18 Nov 2015 20:49:54 GMT

Yes, I concur #2.

RE: a!safeLink close window automatically

Robert Shankin — Wed, 18 Nov 2015 20:44:15 GMT

Shyam -
I stand corrected!
Thanks for pointing this out.
In this case, Ramesh, you can report unexpected behavior to the product team by opening a case with Appian technical support.
Still - My point (2) stands.

RE: a!safeLink close window automatically

Shyam Bommakanti — Wed, 18 Nov 2015 20:35:30 GMT

@Rob I agree safelink is intended to use to open another site and/so another page/tab makes sense. But, "mailto" is a supported URI scheme per latest Appian documentation
forum.appian.com/.../Appian_Data_Types.html

RE: a!safeLink close window automatically

Robert Shankin — Wed, 18 Nov 2015 20:26:12 GMT

Ramesh -
I don't have any suggestions to close the window.
But, a couple of things -
(1) Your approach is clever, but it pushes the limits of how safelinks are intended to be used. Specifically, you are leveraging implicit features of the browser and the operating system to open the draft email. This is not supported functionality of the product. It cannot be guaranteed to work in the future.
(2) When a users clicks this link, they are effectively exiting your Appian process. This limits your ability to manage your process fully and track how the process is being used. Consider instead collecting the message details in an Appian user task form and sending email using the send email smart service. For even more detailed control, assign a task instead of sending an email.