We have used case to initiate a process upon on receiving SMS. Could you please

RE: We have used case to initiate a process upon on receiving SMS. Could you please

johnl7718 — Wed, 08 Feb 2023 09:45:01 GMT

Yes, you can initiate a process in Appian upon receiving an SMS. Here's a general idea of how you can do it:

Set up an HTTP endpoint in Appian that can receive SMS messages.
Integrate the external SMS application with the Appian HTTP endpoint.
Parse the incoming SMS message in Appian to extract the relevant information.
Use the extracted information to trigger a process in Appian, such as starting a new workflow, creating a new record, or updating an existing record.

To implement this, you may need to write custom code in Appian or use a plugin, depending on the specifics of your use case and the SMS application you're using.

I hope this gives you a good starting point for integrating SMS with Appian processes.

Source: Bulk SMS

RE: We have used case to initiate a process upon on receiving SMS. Could you please

Jacob Rank — Tue, 05 Apr 2016 21:30:45 GMT

Here are 5 ways to start a process in Appian from external systems: forum.appian.com/.../Starting_Appian_Processes_Via_External_Systems.html

RE: We have used case to initiate a process upon on receiving SMS. Could you please

vishnuv — Tue, 29 Mar 2016 10:57:44 GMT

No problem. Keep us posted in case of further queries.

RE: We have used case to initiate a process upon on receiving SMS. Could you please

jegadeeswaran — Mon, 28 Mar 2016 05:25:30 GMT

Thank You Vishnuv and ShyamB

RE: We have used case to initiate a process upon on receiving SMS. Could you please

vishnuv — Sun, 27 Mar 2016 11:35:33 GMT

@jegadeeswarand, I would suggest to go through below links as well :
https://forum.appian.com/suite/help/16.1/Sending_an_Email_Message_to_a_Process.html
https://forum.appian.com/suite/wiki/75/Mail_Server_Setup#Routing_Email_Messages
https://forum.appian.com/suite/help/16.1/Start_Event_-_Receive_Message.html
https://forum.appian.com/suite/wiki/73/%22Email%22_Message_Type#Email

RE: We have used case to initiate a process upon on receiving SMS. Could you please

Shyam Bommakanti — Fri, 25 Mar 2016 17:39:11 GMT

Another approach is triggering processes via email, checkout documentation: forum.appian.com/.../Sending_an_Email_Message_to_a_Process.html

RE: We have used case to initiate a process upon on receiving SMS. Could you please

vishnuv — Fri, 25 Mar 2016 04:20:07 GMT

As other practitioner has mentioned above and to be more precise, you need to publish a model in Appian as a web service and invoke this service with a third party message which you will be using.

RE: We have used case to initiate a process upon on receiving SMS. Could you please

jegadeeswaran — Thu, 24 Mar 2016 20:38:45 GMT

Jims, Process model should check for SOAP request every 5 mins for this case??

RE: We have used case to initiate a process upon on receiving SMS. Could you please

Jim Schweitzer — Thu, 24 Mar 2016 20:24:51 GMT

The smart services Alok linked to really only help with send out SMS. To start a process from SMS you would need some external application to act as a gateway and translate the message to a SOAP request most likely

RE: We have used case to initiate a process upon on receiving SMS. Could you please

Alok Mohare — Thu, 24 Mar 2016 19:00:47 GMT

forum.appian.com/.../SMS

Hope this helps!