https://community.appian.com/discussions/f/general/7592/hi-basically-we-have-our-process-model-integrated-with-mail-box-wheHi, Basically we have our process model integrated with mail box, whenever any mail comes in it makes into Appian by creating a process. There is an issue where email comes into the mailbox and gets read but fail to creates process in Appian. which isen-USTelligent Community 12https://community.appian.com/thread/31074?ContentTypeID=1Fri, 13 May 2016 16:20:42 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:40a1373f-a8c1-431a-9b26-b162bc5078ecnimishanOk Thanks, Will do it<div style="clear:both;"></div>https://community.appian.com/thread/31071?ContentTypeID=1Fri, 13 May 2016 16:12:39 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:997e9b62-ebc6-47c2-9b5c-d0c391e9be7bEliot GersonAgain, if you would like to brainstorm with your fellow practitioners on Forum, please feel free to do so. <br /><br />If you would like to discuss the case further with us (Appian), the appropriate place to do so is in the case itself. Thank you.<div style="clear:both;"></div>https://community.appian.com/thread/31070?ContentTypeID=1Fri, 13 May 2016 16:08:12 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:63b011cd-767b-4601-9af4-8a06fae5e229nimishan@Eliot - I agree solution was provided but it happens 1 in hundred mails gets lost. That&#39;s why. Not sure why this behavior. Just wanted to know the reason for this and to take precautions that it will never happen again.<div style="clear:both;"></div>https://community.appian.com/thread/31068?ContentTypeID=1Fri, 13 May 2016 16:04:06 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:d4028ee8-3dd6-406c-a67d-21f2c68a7bd6nimishan@Rayudua - Yes, It is true<div style="clear:both;"></div>https://community.appian.com/thread/31065?ContentTypeID=1Fri, 13 May 2016 16:01:02 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:971b3e44-79fb-41f1-b90d-8e024fb75fa1Eliot GersonWe have already explained the reason for what you&#39;re seeing, as well as the solution. We have a great community here on Forum and you are, of course, more than welcome to reach out to other practitioners for ideas; however, I would encourage you to review the case and implement the solution provided.<div style="clear:both;"></div>https://community.appian.com/thread/31064?ContentTypeID=1Fri, 13 May 2016 15:54:32 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:1bd02d00-3322-4442-a975-f4d9fb225612nimishanHi Eliot, Yes, it was handled by a support case but still not resolved.<br /><br />Thought in the forum we could get some other reason for this issue.<div style="clear:both;"></div>https://community.appian.com/thread/31062?ContentTypeID=1Fri, 13 May 2016 15:41:04 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:8f9980c3-471d-4ab2-b69c-311b70d629c5Eliot GersonI believe this is already being handled in a support case. If not, please go ahead and open a case.<div style="clear:both;"></div>https://community.appian.com/thread/31061?ContentTypeID=1Fri, 13 May 2016 15:36:37 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:376f3636-5f59-407b-b077-eb96be690a5crayuduaCan you check if this is set true? <br />conf.suite.ANONYMOUS_ACCESS=true<div style="clear:both;"></div>