Hi, We are a cloud customer using VPN tunnels to connect to our SQL Serverhttps://community.appian.com/discussions/f/general/7628/hi-we-are-a-cloud-customer-using-vpn-tunnels-to-connect-to-our-sql-serverHi, We are a cloud customer using VPN tunnels to connect to our SQL Server database in our location. We are not a large shop so we don&#39;t have large databases. Whether you are on a similar setup or not, has anyone experienced timeout issues with the databaseen-USTelligent Community 12RE: Hi,<br />We are a cloud customer using VPN tunnels to connect to our SQL Serverhttps://community.appian.com/thread/31309?ContentTypeID=1Wed, 18 May 2016 21:47:52 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:21a94f4a-964d-42b3-a981-b1b0c5c0b5d6mathieudWe&#39;ve had similar issues in the past. Since it&#39;s intermittent it usually points to unusually high latency in the internet connection used to establish the VPN.<div style="clear:both;"></div>RE: Hi,<br />We are a cloud customer using VPN tunnels to connect to our SQL Serverhttps://community.appian.com/thread/31308?ContentTypeID=1Wed, 18 May 2016 21:38:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cc5ec906-1212-460a-95d1-2f9b91e9f550Jim SchweitzerI&#39;ve seen these errors before, and they&#39;re usually an issue that&#39;s independent from VPN. VPN may add up to a 100ms latency, but these timeouts occur at 10s. I would recommend having DBA check indexes on the db, and use tools like profiler to make sure the indexes that are set up are actually being used. SQL server can sometimes have a mind of its own in this regard.<div style="clear:both;"></div>RE: Hi,<br />We are a cloud customer using VPN tunnels to connect to our SQL Serverhttps://community.appian.com/thread/31296?ContentTypeID=1Wed, 18 May 2016 20:32:53 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b977338f-0cff-4ce9-950f-a8db140d1014garymAn example of the dreaded pink error message<br /><br /><br /><p><a href="/cfs-filesystemfile/__key/communityserver-discussions-components-files/11/3821.error.JPG"><img src="/cfs-filesystemfile/__key/communityserver-discussions-components-files/11/3821.error.JPG" alt=" " /></a></p><div style="clear:both;"></div>RE: Hi,<br />We are a cloud customer using VPN tunnels to connect to our SQL Serverhttps://community.appian.com/thread/31295?ContentTypeID=1Wed, 18 May 2016 20:31:14 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:9a1dab1a-0ed4-4f20-9728-b51c10dcee88garym...<br />Thanks,<br />Gary<br /><div style="clear:both;"></div>