Live chat functionality

RE: Live chat functionality

sushilk17 — Wed, 08 Mar 2017 03:14:16 GMT

Thanks, everyone.Live chat functionality is current trend and very important. Hope Appian can look on this functionality and have something in future like this.

RE: Live chat functionality

aloks0189 — Tue, 07 Mar 2017 09:11:37 GMT

Yes I agree with stefanh, and that's the reason why I too have mention that we need to do some R&D to check for some possibility, because it's not a out of the box provided by Appian. So let's have some R&D on this as well let's expect Appian to release such type of features in 17.2 or upcoming version

RE: Live chat functionality

juergeng — Tue, 07 Mar 2017 08:47:58 GMT

stefanh791 is absolutely right. To achieve 'live chat' functionality, Appian needs to support Push functionality in SAIL. We have raised this enhancement request, so hopefully we will see that feature in the future

RE: Live chat functionality

Ashvin Kapur — Tue, 07 Mar 2017 08:43:28 GMT

Agreed - we've seen aloks176 idea in practice, but you must click a button to refresh other chats on the thread. When you post, you'll see the updated chats from others, but you'd need to click a "Refresh" button or some other user action to pull any new messages from others. Thus, there's not "Live" chat ability without acting on something like stefanh791 explained

RE: Live chat functionality

Stefan Helzle — Mon, 06 Mar 2017 15:25:39 GMT

The problem is that you will not instantly see when someone types a message. Because SAIL is built to do work only on user interaction. aloks176's idea is simple to implement, but will still be no live chat.

RE: Live chat functionality

ajinkyab277 — Mon, 06 Mar 2017 14:18:22 GMT

You can u targeted message and comment on the targeted message. It will not be a full-fledged live chat. But no other user can see what's in there in chat (except system administrator)

RE: Live chat functionality

aloks0189 — Mon, 06 Mar 2017 13:14:10 GMT

@Sushil, we know that Chat is not a Out-of-the-box feature in Appian, but I think we can achieve this in Appian, by creating a form having a Paragraph Field, user/group picker and a Button, along with a Grid, on each click of Button, store the data into DB instantly and retrieve the same for each submit inside with() under Grid and show the grid to only those whom we have added through Picker, now when we talk about Chat, then we need to think about, whether you are talking about Group Chat or Personal Chat.

Need to do some R&D, but i believe we can achieve this in Appian

RE: Live chat functionality

jamalc8231 — Mon, 06 Mar 2017 12:57:19 GMT

As far as for an out-of-the-box feature, Appian doesn't support this type of functionality. You can use other ways of communication such send email or send alert.

RE: Live chat functionality

saravanarajanj — Mon, 06 Mar 2017 12:44:28 GMT

Appian does not support Live chat functionality out-of-the-box. Thanks!

RE: Live chat functionality

vinayakb — Mon, 06 Mar 2017 12:39:03 GMT

I don't see any way live chat functionality in Appian matching with other open source chat functionality. I can only recommend to create external chat system and have it as an external link in Appian.