General - Recent Threads

ACD101 Exam Completed but Certification/Result Not Visible

prashamas6791 — Wed, 20 May 2026 01:58:34 GMT

hi All! I completed the ACD101: Appian Certified Associate Developer exam on 05/16/2026.

The exam status in the ProctorU portal shows “Fulfilled” ,”but my certification/result is still not visible in my Appian account and not get any score report.

Also, the exam auto-submitted before I manually clicked the final submit button and I got no email for my score or any pop up to show my score while auto submitted.

I already contacted certifications@appian.com and support@appian.com but have not received a response yet since saturday.

Has anyone faced a similar issue before? How long does it usually take for the certification/result to appear?or what step i need to take next?

Thank you.

Case Management Studio

JMAHABI2 — Wed, 13 May 2026 20:54:11 GMT

We are currently using Appian Case Management Studio (CMGT) as a base application in our organization. On top of this, several separate applications have been built for different business sectors.

The issue is that each of these applications appears to be using a copied version of the “My Cases” module rather than extending or reusing the core CMGT “My Cases” functionality. This has resulted in multiple duplicated implementations of essentially the same case listing and interaction layer, each diverging slightly per application.

We are trying to understand the best practice for handling this pattern in Appian:

How can we properly extend or customize “My Cases” functionality per application while still relying on the same base CMGT module?
Is there a recommended approach for reusing the CMGT case views (e.g., configuration, overrides, or parameterized interfaces) instead of duplicating the module?
What is the cleanest architecture pattern to avoid multiple forked versions of “My Cases” across applications while still allowing sector-specific requirements?

Any guidance on how to structure this properly within CMGT best practices would be appreciated.

Dev Days

Adam Wartell — Tue, 12 May 2026 15:19:20 GMT

Are there any upcoming Appian Dev Days? I've been to a couple in the past. One in NYC and on in Jersey.

Issue with getGridContents() function in 26.3

shivakanthreddyp0001 — Tue, 12 May 2026 02:10:04 GMT

Hi all,

We recently upgraded to Appian 26.3. During regression testing using Appian Selenium API, our scripts are failing while reading grid data.

The getGridContents() function is not able to read the grid label, although it is able to read the rows and columns. The same script works as expected in Appian 25.4.

Has anyone else faced this issue? I would appreciate any inputs or insights.

FYI, our libraries are up to date.

Thanks in advance.

Editable Grid

narayanak0001 — Fri, 08 May 2026 06:42:47 GMT

How to disable all the remaining checkboxes while we select one checkbox in Editable grid ?

Best practice for Process Upgrade when active instances use an older CDT version

Raúl Gómez Moya — Wed, 06 May 2026 23:37:15 GMT

We are facing an issue with Process Upgrade and CDT versioning in active process instances.

Context

We have a process model that contains a process variable of type Comentarios.

Recently, we added a new field to the Comentarios CDT. As a result:

Existing/running process instances still have the process variable using an older CDT version, for example Comentarios^4.
New process instances use the latest version of the Comentarios CDT.
We are trying to upgrade the old running process instances to the latest process model version using the Process Upgrade approach / Upgrade Processes From Version smart service.

Problem

The upgrade fails because the source process instances have the process variable using Comentarios^4, while the target process model has the same process variable using the latest Comentarios CDT version.

The error indicates that the process upgrade is not compatible because the CDT type/version is different.

From the official Process Upgrade documentation, I understand that the target process model must contain all PVs from the source model matched by name, type, and multiplicity, and that a CDT version difference is treated as a different type.

Question

What is the recommended Appian pattern for this situation?

Specifically:

How do you usually handle running process instances when a CDT used as a process variable has evolved to a new version?
Is there a recommended migration strategy to move data from Comentarios^4 to the latest Comentarios CDT version?

Goal

We want to understand the standard Appian-recommended approach for long-running process instances when a CDT evolves, especially when the CDT is used in process variables and blocks Process Upgrade.

Any guidance, real-world patterns, or Appian best practices would be appreciated.

Thanks.

Id are changing while creating xpaths in Automation testing

vijayp6380 — Wed, 06 May 2026 06:54:29 GMT

My Team's Automation engineers are trying to automate the testing for the applications. They are using id for input fields to create x paths. The problem when the tab is refreshed, the ID's for the same field is being changed in the html. Can we keep any unique identifier for creating x paths?

Expression error

Radhamani Ramasamy — Wed, 06 May 2026 06:17:06 GMT

Expression evaluation error at function a!isNullOrEmpty parameter 1 ???null???: Invalid index: Cannot index property 'x' of type Text into type List of Variant.

This error is faced by user when opening record action. This is only faced by a specific user. when I open the same request, I am not getting this error. Also in design error log only highlights the process which calls the interface. This error looks very high level and not highlighting the object name clearly. Does anyone faced any similar kind of issue? Please let me know if there is way to debug this.

how to extract the id's from the text

sureshs276515 — Tue, 05 May 2026 09:22:03 GMT

hi team,

testing the emailid's,1234567-45 testing 1234567-9ow2 doing 12 34 567- 2 2 test 12/34,567:- 2.2 tests 12345an67-92 dummy 12345-23

have to extract the id's and after extracting need to format in below format,

12345-05,

123456-06

1234567-07

could you please suggest best approch.

Fitnesse for Appian - login with username not retrieving configured password from users.properties

kylebarthelson — Tue, 05 May 2026 01:56:00 GMT

Hi all,

Seeking some help, our current Fitnesse for Appian implementation has been signing into our application via credentials entered in a SetUp wiki page -

| login with username | fitnesse.user | and password | examplePassword |

This works as expected and allows the automation user to sign in.

I am trying to switch to using the provided configs/users.properties file to sign in with a key/value pair, however the password never ends up getting retrieved from the configs/users.properties file?

# Users used for | login with username | fitnesse.user |
fitnesse.user=examplePassword

| login with username | fitnesse.user |

As you can see, the result of our setup script is as follows (and it stops here)

Site is on 25.4 using SAML, Fitnesse for Appian version 23.4

Fitnesse start.bat script is:

java -jar lib/fitnesse-20230503-standalone.jar -p 8980 -e 0 -f configs/custom.properties

Has anyone experienced this same problem and been able to resolve it?

Extract Meta Data of all Documents in Environment

chitra_sharma — Mon, 04 May 2026 11:55:50 GMT

Hi All,

I am looking for best way to extract meta data of all documents that exist on an environment. This I need for migration purpose.

My requirement is to store document details(document id, doc name, parent folder, kc name etc) from all over the environment. This would require traversing through each KCs and find folders and documents recursively.

Has anyone faced such requirement and is there a provision for this to be done OOTB or any best way which won't hamper the environment running status.

Thanks in advance!

Grid Plus Layout Field : Drag and Drop Functionality

Riyaz Ahmad Ganaie — Sun, 03 May 2026 13:42:29 GMT

Hello Everyone,

I am currently working with the new gridPlusLayoutField component and noticed that the drag & drop functionality (which was working in the older gridPlusLayout) is not available anymore.

In the older version, we were able to use drag interactions, but in the new GridPlus, it seems to be disabled or not supported.

I wanted to check:

Is there any configuration or property to enable drag & drop in gridPlusLayoutField?
Or has this functionality been removed/changed in the new version?

I have already checked basic configurations like readOnly and edit-related settings, but didn’t find anything specific for drag & drop.

Any clarification or workaround would be really helpful.

Thanks in advance!

26.3 Feedback: Interface Test Scenarios

Mike Schmitt — Thu, 30 Apr 2026 15:26:30 GMT

Preface: I LOVE, LOVE, LOVE the new Test Scenarios feature within the 26.1+ interface designer - it takes my longstanding wishlist item and implements it more richly still.

Nevertheless I find myself, while using it, having the following pain points / nitpicks, which I hope relevant parties might see here. (I also posted them in my a!ppIdeas feature request, FWIW.)

Issues / wishlist:

Ability to tell which scenario we're currently ON
- We are given no clue what scenario (if any) we're currently viewing, whether you look at
  - The interface designer,
  - the test scenario picker drop-down (which should be a bare minimum)
- Somewhere, we should be able to see which one we're on and/or which one was most recently selected
Ability to reorder the scenarios within the "Manage Scenarios" pop-up
- if one is selected, give us a "move up / move down" button or something
If a scenario is loaded and we click "TEST", the default values seen in the inputs should populate with that scenario (curently populates blank), and that scenario should show by default in the "scenario values" dropdown
- Corrolary: if a scenario is loaded and then updated from the general "TEST" pop-up, it'd be nice to have an "update and TEST" button as well as the general "TEST" button, similar to when a scenario is updated from the Manage pop-up.
"Reset to Default State" button would be better served to revert to the "load state" for the CURRENT SELECTED SCENARIO (if any), rather than resetting to the scenario marked as "Default". If I need to switch to default I can simply pick it from the "Test" dropdown scenario selector; if I want 1-touch "reset" functionality, 99% of the time it'll be for resetting the thing I'm currently working on (which will usually be the loaded scenario).

Everyone is invited to add your own feedback in the comments if you want, but please keep it RELEVANT and GENERAL (i.e. focused on this feature, and not hyper-specific or niche use cases unlikely to affect many other implementations).

Date format

francescagulinelli — Thu, 30 Apr 2026 08:33:18 GMT

Hello, my team and I are creating an application regarding pensions data.

I wanted to come here and ask: what is the best way to handle date formats if I want it to be customizable. I want to store somewhere these formats (for example: shortDate, longDate, technicalDate).

We set it up as a decision, where the different formats are stored and passed to an expression rule, like the image.

for now it works, of course, but we would like to make understadable even to other developer who are not necessarily used to Appian. How can we make it "smart", whenever i want to set up a date format in a ui field, i will have to pass which format I want and the data. This is what we are aiming for, making it understand that if I choose a "wrong" format it breaks. I would want it to behave like colors in certain components, I can only choose between few like POSITIVE, NEGATIVE or SECONDARY, for example, I want my date format set up ti suggest and accept ONLY shortDate, longDate, techinicalDate.

Is there any way that Appian make it pssible for us to do so? thank you so much!

Strategy for Bulk Decommissioning of Legacy Assets (2010–2025) and Disk Space Optimization

abhishekb118888 — Mon, 27 Apr 2026 01:55:06 GMT

Hi Appian Community,

I am working on a large-scale decommissioning project for a legacy system that has been active for over 15 years. We are currently on Appian 25.4 and are facing significant disk space consumption (approx. 12GB in Process Model definitions and 11GB in Engine KDBs).

A major challenge is that these legacy assets do not follow any standard naming conventions or abbreviations and are scattered across multiple applications. We are currently trying to define the best criteria to categorize which objects are "Dead" and safe to delete versus which are still "Active."

I am seeking best practices and recommended utilities for the following:

1. Categorization & Filtering Strategies Since naming conventions are unreliable, what parameters are most effective for identifying legacy artifacts?

Are there ways to bulk-query metadata (like Last Run Date, Last Modified Date, or Total Instance Count) to distinguish between legacy and active objects?
Is there any Plug-in that can generate a list of "Orphan" objects (Interfaces, Expression Rules, Query Rules) that are no longer called by any top-level process models?

2. Instance Management (Running & Archived) The legacy architecture kept many parent processes "Live".

What is the most efficient way to Terminate and then Hard Delete thousands of instances (Running, Paused, and Archived) across different models?
Should we use a specific batching strategy to avoid engine performance issues during a mass cleanup?

3. Identifying Hidden Dependencies We need to clean up related DB triggers, Stored Procedures, and filesystem documents.

Are there recommended methods to map an Appian Process Model to its specific database triggers or Knowledge Center documents when names are not linked?

Any advice, plugin recommendations, or strategy frameworks would be greatly appreciated!

Thanks in advance!

Down load Excel from a custom view grid

premanandr318432 — Thu, 16 Apr 2026 06:01:28 GMT

I am showing few fields from the DSE in a grid and i set a advanced search to filter from the result shown in the grid , now after i set the filter i have to click on the export to excel and it should generate the excel document . the export should have only the fields that i show in the grid and not all the DSE, i have the filtered result to pass , but the function we have support only to export from DSE and not the custom. i tried with PM . but it get stored in Appian folder which does not suffice . can any one suggest how we can export the custom grid with the filtered list as export to excel or csv . Thanks

Health check report with risk category as unknown

hemaashri — Thu, 16 Apr 2026 03:13:26 GMT

Hi All,

In health check report, Risk Category is unknown for many rows. what will be the reason behind this.

Below is one of the record it showed in the report,

(Appian Configuration ) Appian datasource exposed in business datasource list which had risk category as unknown.

Can someone please tell why Appian is not able to detect the risk category and what we can do to get the risk category in the health check.

Thanks in Advance!!

How to find out if any PDF file is encrypted or not

keerthib111 — Wed, 15 Apr 2026 15:06:58 GMT

Hello

I have a requirement to read text from PDF so we have used getpdftext but if the user uploads password protected PDF file , the function getpdftext is throwing the below error-

Expression evaluation error at function 'getpdftext': Cannot decrypt PDF, the password is incorrect

If the file is password protected, I need to by pass the flow which is going to getpdftext, So Before only I need to check if the file is password protected or NOT. Can any one please suggest how to achieve this.

API‑triggered Process Model using Write to Data Store (MySQL) takes 90+ seconds for ~25 inserts into a single table

vishnu_appian — Wed, 15 Apr 2026 05:55:38 GMT

Hello Community,

I am facing a performance issue with an API‑triggered Process Model that writes data to a MySQL database using the Write to Data Store Entity smart service.

🔹 Scenario

An external system invokes an Appian Web API.
The API starts a Process Model.
The Process Model creates a case by inserting ~25+ rows into a single database table.
Inserts are done using Write to Data Store Entity (CDT‑based).
The API response is sent only after the Process Model completes.

🔹 Issue

Total API response time is 90+ seconds.
The process completes successfully and returns "Successful", but the latency is too high for synchronous API calls.
Since all records are inserted into one table, this delay seems unexpected.

🔹 Current Design

API → Process Model
Multiple Write to Data Store Entity executions (likely one per record / loop)
Inserts are mostly sequential
Backend database: MySQL

🔹 Questions

Is it expected for Write to Data Store Entity to take this long when inserting ~25 rows into a single table?
Does Appian open a separate transaction / commit for each Write to Data Store execution?
Would performance improve by:
- Passing all 25 records at once in a single Write to Data Store node?
- Using a database stored procedure for bulk inserts?
In API scenarios, is it recommended to:
- Immediately respond to the API
- And continue DB inserts asynchronously in the background?

Appian Cloud: Outbound Emails Get Blocked Intermittently When Our Shared Appian Mail Server IPs Get Added to Outlook Block List

dcao — Mon, 13 Apr 2026 20:18:30 GMT

Hi Appian Community,

Any cloud customers experienced this issue?

Our clients report not receiving our outbound emails that have been custom configured already in the Sender field (i.e. not Process, Process Designer, Process Model, or Process Initiator that will create different sender names) but a custom and consistent sender name.

We have verified that the DNS in the SPF records contain all of our Appian site names.

We also enabled DKIM to contain a verified email signature.

However, whenever our shared Appian mail server IPs get added to the Outlook/Microsoft global block list, our outbound emails get blocked.

Any resolution that anybody implemented to get around this issue?

Thanks in advance.

Downloading Excel File in Appian using Web API.

hemaashri — Mon, 13 Apr 2026 14:59:44 GMT

Hi All,

I have a requirement to download the data into excel using web api in Appian. Data is coming from external API.

Using web api, I am able to dowload .csv and.xls file. But To download the .xlsx file. Is there any way.

Currently I am writing the sample code like below.

a!localVariables(
local!data:{
{name:"A",age:10},
{name:"A",age:10}

},

a!httpResponse(

headers: {
a!httpHeader(
name: "Content-Type",
value: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
),
a!httpHeader(
name: "Content-Disposition",
value: "attachment; filename= test.xlsx"
)
},

body:local!data
)

)

whenever i tried to open the file. Below is the error. Can you please tell how can we resolve this issue?

Thanks in Advance!!

Unable to Transfer Certifications and Academy Achievements to Personal Account – Need Guidance

karthik0009 — Mon, 06 Apr 2026 16:35:47 GMT

Hi everyone,

I’m facing an issue with transferring my Appian certifications, Academy Online achievements, and badges from my current organization account to my personal account.

I have already reached out to multiple teams, including Appian Technical Support, Appian Community, Academy Online support, and the Certifications team. I was informed that the request would be resolved within two working days. However, it has been longer than that, and I have not received any proper response or update despite multiple follow-ups.

Has anyone faced a similar issue before? If so, could you please guide me on how to get this resolved or whom to contact for faster support?

Any help or suggestions would be greatly appreciated.

Thank you in advance!

facing this grid issue: Type RecordType constructor passed 17 fields, but expected 50 fields

vikashk7323 — Mon, 30 Mar 2026 05:25:29 GMT

The grid was working fine before 2 days but now started to face this issue. None of the grid is loading

Button is not saving the value on multiple clicks

hemaashri — Sat, 28 Mar 2026 13:17:01 GMT

Hello All,

I have a requirement where user can open the ui and redirects to the url that was mentioned in the ui and can change the data in the new tab.

After changing the data. we are giving an buttonwidget in the ui to refresh a variable to know whether data had changed or not. It returns true or false based on the actions done in the different tab.

But the problem I am seeing button is not working as expected.

Below is the code

a!buttonWidget(
label: "REFRESH",
value:ri!refresh,
saveInto:
{

a!save(
ri!refresh,
rule!SD_IsDataChanged(

)id:ri!id
)
},

On the above i am getting the data from the database to check data is updated or not and storing in the refresh variable. the problem here is first when user clicked on the refresh , refresh variable is storing the expected value. but later if i change the data and click on the button again it still having the same value. i doubt whether button save is working or not beacuse when i open the actual rule its giving the correct boolean value.

What i observed is if ri!refresh had a value already. its not saving again. The thing is i am testing this in normal designer ui. not even in site.

Can someone pls help on this?

Thanks in Advance!!

),

Error when creating new account

karthik0009 — Wed, 25 Mar 2026 13:25:40 GMT

I am trying to create a personal account, but I am receiving an error saying that an account already exists. I forgot my password, and when I try to use the “Forgot Password” option, I am not receiving any reset link to my personal email ID.

Should I create a support ticket to resolve this issue?